29 days ago
Responsibilities
- Partner with Sales and Customer Success as the product expert and account-team technical advisor.
- Support enterprise net-new logo acquisition and upsell or expansion opportunities.
- Navigate complex, multi-threaded sales cycles involving C-suite and VP-level stakeholders.
- Understand and demonstrate the Gong platform for a wide range of users and use cases.
- Advise prospects and customers on business outcomes and quantify the value of Gong solutions.
- Support business assessments, proofs of concept, and pilots.
- Create use-case content, outcome-based demos, and solution architecture diagrams.
- Translate complex business and technical requirements into simple explanations and solutions.
- Assist with RFPs and sales-cycle questionnaires.
- Collaborate cross-functionally with Sales, Customer Success, Support, Product Management, Engineering, Marketing, and Product Marketing.
- Share customer feedback to influence product roadmaps and go-to-market strategies.
- Contribute reusable assets to the Solution Engineering team and company.
- Support demand-generation activities such as webinars, conferences, and events.
Requirements
- 8+ years of customer-facing solution engineering or pre-sales experience, or a combination of solution engineering and other relevant experience.
- Demonstrated success closing six-figure deals of $250K or more in multi-stakeholder, multi-threaded sales cycles lasting nine months or longer.
- Experience selling into enterprise accounts with 4,000 or more employees.
- Experience with sales technology, including CRMs, cloud architecture, or telephony and web conferencing systems.
- Familiarity with data flows, AI and ML concepts, analytics, APIs, webhooks, or JSON is a plus.
- Understanding of security and privacy for SaaS systems.
- Understanding of revenue-team sales personas and workflows, including forecasting and prospecting.
- Strong strategic business acumen and ability to consult deeply within complex accounts.
- Excellent verbal and written communication skills.
- Strong interpersonal and teamwork skills.
- Ability to explain complex concepts simply.
Benefits
- Fully remote role in the U.S.
- Up to 20% travel to customers.
- Medical, dental, and vision plans.
- Flexible wellbeing fund and work-from-home stipend.
- Mental health benefits with covered therapy and coaching.
- 401(k) program.
- Education and learning stipend.
- Flexible vacation time.
- Paid parental leave.
- Company-wide recharge days each quarter.
Categories
Solutions Engineering
About Gong.io
Transform how your revenue team wins with AI✨ The Gong Revenue AI Operating System brings customer data, insights, and workflows together in one trusted place. 5,000+ companies rely on Gong to understand their business better, automate workflows, and win more. Follow our page for more updates.