Solutions Architect, Customer Success - US (Remote)
Fiddler AIBase Salary
$160k - $200k/yr
Responsibilities
- Drive customer onboarding and implementation in partnership with Fiddler Delivery Managers.
- Guide data science and ML engineering teams through AI observability adoption and value realization.
- Lead technical engagements, status meetings, roadmap discussions, QBRs, and escalations.
- Develop expertise in AI observability, model transparency, performance monitoring, compliance, and governance.
- Write custom integration code connecting Fiddler with customer data, workflow, and ML ecosystems.
- Build reusable integration patterns to accelerate customer time-to-value.
- Identify expansion opportunities involving observability use cases, integrations, and model governance.
Requirements
- Bachelor’s degree in Computer Science with an AI/ML focus, Statistics, Mathematics, or a related field.
- 5–7+ years of professional experience.
- At least 2 years of hands-on experience deploying, monitoring, or maintaining ML models in production.
- Strong communication, presentation, storytelling, organizational, and project management skills.
- Ability to explain complex technical concepts to technical and executive audiences.
- Experience collaborating across Product, Engineering, and Delivery teams.
- Preferred experience with data science, model interpretability, and explainability techniques.
- Preferred knowledge of data and workflow tools including Hadoop, MongoDB, Snowflake, BigQuery, Spark, Kafka, Kinesis, RabbitMQ, Airflow, MLflow, Luigi, Kubeflow, or Argo.
- Preferred experience with TensorFlow, PyTorch, or Scikit-learn.
- Preferred proficiency with Kubernetes and AWS, Azure, or GCP.
- Familiarity with ML/DS lifecycle activities, including feature generation, training, deployment, monitoring, evaluation, batch scoring, and real-time REST API scoring.
- Familiarity with Generative AI, Large Language Models, RAG architectures, and agent-based systems.
Benefits
- Unlimited PTO.
- 100% employee premium coverage for health, dental, and vision insurance.
- 401(k) plan.
- Monthly fitness reimbursement.
- Paid parental leave.
- Annual Caltrain pass, monthly in-office massages, FasTrak reimbursement, and lunch provided Monday through Thursday at the Palo Alto headquarters.
- The role is remote in the US; San Francisco Bay Area employees work hybrid from the Palo Alto office three days per week.
Tech Stack
Categories
About Fiddler AI
Fiddler is the AI Control Plane, the system of trust, for first-party and third-party agents from the creation layer to production. Continuous evaluation, reliable monitoring, enforceable policy, and auditable governance give enterprises the centralized controls and actionable insights to scale AI with trust. Integral to the platform are the secure Fiddler Centor Models, which power the industry’s fastest guardrails and evaluations that require low latency and cost-effectiveness or complex reasoning with accuracy. Compared to external LLMs, Fiddler Centor Models offer a low TCO with no hidden costs. Fortune 100 organizations use Fiddler to deliver high performance agentic and predictive applications, protect from costly risks, and maximize ROI. An integral part of the platform, the Fiddler Trust Service provides quality and moderation controls for AI agents and GenAI applications. Powered by cost-effective, task-specific, and scalable Fiddler-developed trust models — including cloud and VPC deployments for secure environments — it delivers the fastest guardrails in the industry. Fortune 500 organizations use Fiddler to scale AI agents, GenAI, and ML deployments. This helps them deliver high performance AI, avoid costly AI risks, and maximize ROI.