Solutions Architect, Customer Success - US (Remote)
Fiddler AIabout 4 hours ago
Remote, United StatesMid Level / Senior
Base Salary
$160k - $200k/yr
Responsibilities
- Drive successful onboarding experiences by aligning customer goals with Fiddler’s capabilities.
- Build strong relationships with data science and ML engineering teams to guide them through their AI observability journey.
- Lead ongoing technical engagements and ensure customer feedback influences the product roadmap.
- Master Fiddler’s platform to help customers operationalize observability best practices.
- Write custom integration code to connect Fiddler to customer data ecosystems.
- Build and refine integration patterns to reduce time-to-value for new customers.
- Identify new ways Fiddler can provide impact to drive renewals and growth.
Requirements
- Bachelor’s degree in Computer Science, Statistics, Mathematics, or related field with 5-7+ years of experience.
- 2+ years of hands-on experience deploying, monitoring, or maintaining ML models in production.
- Excellent communication and presentation skills to distill complex concepts for various audiences.
- Strong organizational and project management skills to balance multiple customer engagements.
- Demonstrated collaboration across cross-functional teams to drive customer outcomes.
- A customer-first mindset with empathy and a deep sense of ownership for delivering value.
- Passion for continuous learning and inspiring customers through thought leadership.
Benefits
- Competitive pay + equity.
- Unlimited PTO.
- Premium health, dental & vision coverage for employees.
- 401(k) plan.
- Monthly fitness reimbursement.
- Paid parental leave.
- Annual Caltrain pass and monthly in-office massages.
- Lunch provided Mon–Thurs.
Tech Stack
Apache AirflowApache HadoopApache KafkaApache SparkArgo CDAWSAzureGoogle BigQueryGoogle Cloud PlatformKubernetesMLflowMongoDBPyTorchRabbitMQscikit-learnSnowflakeTensorFlow