ServiceNow Engineer Lead
D.B. Group19 days ago
Pune, India or Bengaluru, IndiaStaff+
Responsibilities
- Lead ServiceNow implementation discussions and delivery in alignment with enterprise strategy and business outcomes.
- Oversee platform design standards, solution reviews, data models, integration approaches, and target architecture alignment.
- Lead end-to-end implementation from requirements through deployment and hypercare.
- Perform hands-on ServiceNow configuration, development, scripting, and integration across ITSM, CMDB, and ITOM modules.
- Implement integrations using REST APIs, events, and enterprise integration patterns.
- Own delivery quality, development standards, release management, deployments, and environment strategy.
- Identify automation opportunities and support innovation, platform adoption, performance, security, and operational continuity.
- Troubleshoot complex technical issues during implementation and after go-live.
- Mentor engineering teams and contribute to strengthening engineering capabilities.
Requirements
- Proven experience delivering ServiceNow implementations in large, complex environments.
- Deep hands-on expertise with ServiceNow modules including ITSM, CMDB, ITOM, and integrations.
- Strong understanding of ServiceNow development, configuration, and scripting.
- Experience implementing integrations using REST APIs and event-driven architectures.
- Strong knowledge of data modeling, CMDB, CSDM, and platform design principles.
- Experience working in regulated environments; banking or financial services experience is preferred.
- Ability to lead delivery while remaining hands-on technically.
- Strong problem-solving skills and the ability to drive issues through resolution.
- Ability to use AI tools to improve productivity and workflows while applying responsible and ethical judgment to data and AI outputs.
Benefits
- Best-in-class leave policy.
- Gender-neutral parental leave.
- 100% reimbursement under the gender-neutral childcare assistance benefit.
- Sponsorship for industry-relevant certifications and education.
- Employee Assistance Program for employees and family members.
- Comprehensive hospitalization insurance for employees and dependents.
- Accident and term life insurance.
- Complementary health screening for employees aged 35 and above.
- Training, development, coaching, and support from team experts.
- Flexible benefits that can be tailored to individual needs.
- Location is Bangalore or Pune.
Categories
About D.B. Group
D.B. Group is an Italian freight forwarder and logistics provider offering air, ocean, road, and rail transport, customs brokerage, and supply chain management for global shippers. Founded in 1980 and headquartered in Montebelluna, Veneto, it is privately held and operates through 79 subsidiaries with a worldwide partner network. The company delivers end-to-end forwarding and integrated logistics services, from consolidation and warehousing to door-to-door deliveries and trade compliance.