USAA

Software Engineer – Contact Center Applications - Intermediate Level

USAA
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1 day ago
San Antonio, TX, USAMid Level

Base Salary

$77k - $147k/yr

Responsibilities

  • Design, develop, code, test, document, and implement software solutions for contact center applications.
  • Deliver regular features and improvements using Java and related technologies.
  • Investigate and resolve technical problems and production issues through troubleshooting.
  • Analyze systems and recommend operational, policy, and procedural improvements.
  • Prepare and install solutions by defining system specifications, standards, and programming requirements.
  • Participate in all phases of the software systems and application development lifecycle.
  • Respond to outages and ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies.

Requirements

  • Bachelor’s degree, four years of relevant education or experience, or an approved certification from CodeUp, Galvanize, VetFIT, or eFIT.
  • At least two years of software development experience specifically with Java.
  • At least one year of experience delivering technology solutions across all phases of the software systems and application development lifecycle.
  • Basic understanding of one or more of Java, Swift, Objective-C, COBOL, JavaScript, Kotlin, C++, HTML, CSS, or SQL.
  • Knowledge of troubleshooting applications and systems during production issues.
  • Ability to understand relevant business context and articulate technical challenges and solutions.
  • Basic understanding of cloud technologies and tools.
  • Preferred experience with Java APIs, batch jobs, Spring Boot, Kafka, REST APIs, React, NiCE Performance Management, NiCE Quality Central, vendor SaaS integrations, Selenium, Cypress, Microsoft SQL Server, and GitLab Pipelines.
  • US military experience or experience gained as a military spouse or domestic partner is preferred.

Benefits

  • Comprehensive medical, dental, and vision plans.
  • 401(k), pension, and life insurance.
  • Parental benefits, adoption assistance, paid time off, paid holidays, and 16 paid volunteer hours.
  • Wellness programs, career path planning, and continuing education assistance.
  • Flexible work environment for eligible active-duty military spouses, subject to policy and business needs.
  • The position requires working in the office four days per week in San Antonio, Plano, or Phoenix; relocation assistance is not available.
  • Applications are accepted on an ongoing basis until the position is filled.

Tech Stack

Apache KafkaC++COBOLCSSCypressHTMLJavaJavaScriptKotlinMicrosoft SQL ServerObjective-CReactSeleniumSpring BootSQLSwift

Categories

USAA

About USAA

10,000+ employees

USAA is a membership-based financial services company serving U.S. military members, veterans, and their families with banking, insurance, and investment products. It offers auto, home, and life insurance; checking and savings; credit cards; loans; and retirement and brokerage services, delivered primarily online and by phone. Founded in 1922 and headquartered in San Antonio, Texas, it is privately held and built around a member-owned insurance exchange and affiliated financial subsidiaries.

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