3 hours ago
Responsibilities
- Design end-to-end solution architectures connecting Parloa’s AI agent platform with enterprise systems.
- Build and configure integrations using APIs and integration platforms, including data transformation and field mapping.
- Collaborate with Forward Deployed Engineers and other teams on complex or custom integration scenarios.
- Test architecture, integration reliability, and AI agent performance under real-world conditions.
- Scope AI agent deployments and provide architecture guidance and execution support to customers and partners.
- Translate customer requirements and workflows into LLM prompts, conversational flows, and structured agent behaviors.
- Fine-tune conversational flows and voice output using SSML, lexicons, and regex.
- Document best practices, product capabilities, and how-to guides for internal and external audiences.
Requirements
- At least 3 years of experience in enterprise customer-facing roles involving solution architecture, systems architecture, or enterprise integration.
- Experience solving complex technical problems across multiple systems and data sources.
- Experience with complex SaaS implementations at scale, including CRMs, ERPs, contact center platforms, or ticketing systems.
- Proficiency with REST API design, JSON/XML data structures, API testing tools such as Postman, and authentication patterns including OAuth, API keys, and JWT.
- Experience reading enterprise SaaS API documentation and handling data transformation and field mapping logic.
- Strong analytical, critical-thinking, risk-assessment, project-management, and stakeholder-management skills.
- Ability to translate customer requirements into LLM prompts and conversational flows and use A/B testing to assess agent performance.
- Excellent written and spoken German and English skills.
- Prior conversation design, prompt engineering, chain-of-thought, few-shot learning, or A/B testing experience is preferred but not required.
Benefits
- Opportunity to shape enterprise-grade conversational AI and customer experiences at global scale.
- High-ownership environment with fast execution, direct feedback, and meaningful contributions from day one.
- Work with a company backed by General Catalyst, EQT Ventures, and Altimeter Capital.
- Equal-opportunity workplace with strong data protection, GDPR, and ISO 27001 compliance standards.
Tech Stack
Postman
Categories
Solutions Engineering
About Parloa
Parloa empowers global enterprises to build, train and manage agentic AI solutions for premier customer experiences. Founded by Malte Kosub and Stefan Ostwald, Parloa began with the belief that great conversations develop relationships, a principle that still guides how the company builds technology today.