1 day ago
Remote, United StatesSenior
Responsibilities
- Gather system requirements from end users, IT teams, and key stakeholders.
- Design, develop, test, debug, deploy, and document AI-driven ServiceNow applications and workflows.
- Integrate machine learning, natural language processing, predictive analytics, Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist into ServiceNow modules.
- Implement and optimize Now Assist features including case summarization, resolution recommendations, and conversational workflows.
- Configure custom and product-based ServiceNow solutions, including CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and workflows.
- Build and maintain REST, SOAP, mid-server, cloud-to-cloud, JDBC, ODBC, ETL, and other bi-directional integrations.
- Develop ServiceNow Business Rules, Client Scripts, UI Builder solutions, Scripted REST APIs, and other scripts.
- Reflect impact assessment rules in service maps, validate maps and event-management work, and participate in user acceptance testing.
- Promote update sets and data across ServiceNow environments and remediate related production incidents.
- Coordinate with the existing ServiceNow technical lead to maintain consistent map and event-management patterns.
Requirements
- At least 3 years of experience supporting ServiceNow implementation, administration, configuration, and/or development across two or more capabilities.
- Strong experience with ServiceNow AI and automation capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist.
- Hands-on experience implementing and optimizing Now Assist features such as AI-powered case summarization, resolution recommendations, and conversational workflows.
- Experience integrating ServiceNow with other systems using mid servers, cloud-to-cloud integrations, SOAP, REST, and automated bi-directional integrations.
- Experience with data extraction technologies such as JDBC and ODBC or with ETL integrations.
- Proven experience implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and workflows.
- Experience with ServiceNow Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and scripting.
- Bachelor's or master's degree in Computer Science, Information Technology, AI/ML, or a related field.
- Ability and willingness to continue ServiceNow education, complete competency certifications and module accreditations, and adapt in a fast-paced environment.
- Preferred certifications include ITIL Foundation, ServiceNow CSA, and ServiceNow CAD.
Benefits
- Official ServiceNow training and support toward multiple certifications, competency certifications, and module accreditations.
- Diverse and inclusive workplace with equal-opportunity and affirmative-action commitments.
- Disability accommodations are available through the company's HR contact.
Tech Stack
SOAP
Categories
Solutions Engineering
About NewRocket
NewRocket provides ServiceNow consulting, managed services, and AI-enabled workflow solutions for enterprises. The privately held firm, founded in 2016 and headquartered in Vista, California, is an Anthropic Claude Partner and designs, builds, and scales ServiceNow and LLM-based automations, governance, and integrations. It earns revenue through professional services, implementation projects, and ongoing managed support across IT service management and customer operations.