7 days ago
Responsibilities
- Configure NiCE products according to customer requirements and best practices.
- Provide technical configuration, programming, architecture, analysis, design, development, and enhancement.
- Perform process, data, and object modeling across application and database environments.
- Design, develop, enhance, and coordinate changes to databases and existing applications.
- Manage customer expectations, satisfaction, project status, time tracking, and interdepartmental coordination.
- Serve as a project manager for end-to-end system lifecycle development on projects of varying scale.
- Conduct business analysis, business area assessments, user needs analysis, and business systems design.
- Supervise junior client staff and subcontracted personnel during project lifecycles.
- Mentor and coach junior staff and contribute to client information management standards and technology trend evaluation.
Requirements
- Bachelor’s degree in a technical or business field, or equivalent work experience.
- At least 5 years of professional experience beyond the education requirement.
- Broad technology and analysis skills, with the ability to communicate at both technical and functional levels.
- Experience appropriate to the relevant specialization, such as contact center business analysis, training and public speaking, or software engineering, integrations, programming languages, and databases.
- MBA preferred.
- Prior consulting experience is a bonus.
- Analytical, inquisitive, service-oriented, team-oriented, friendly, and willing to adopt new technologies.
Categories
Solutions Engineering
About NICE
NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.