Technical Architect
Salesforce1 day ago
Bengaluru, IndiaSenior / Staff+
Responsibilities
- Collaborate with client stakeholders to define requirements, deliverables, and expectations.
- Translate business requirements into well-architected Salesforce solutions and identify opportunities for Agentforce capabilities.
- Design and integrate scalable predictive and generative AI solutions within custom Salesforce environments.
- Lead technical design sessions, document architectures, identify gaps between current and desired states, and evaluate architectural assumptions.
- Provide technical oversight and governance for Salesforce projects, custom development, integrations, and data migrations.
- Define coding standards, lead code reviews, and optimize code quality and performance using AI coding assistants.
- Develop frameworks to evaluate AI performance, system scalability, and business ROI.
- Debug system issues, interpret logs, isolate performance bottlenecks, and support Salesforce product teams.
- Participate in occasional pre-sales discovery, technical deep dives, and proof-of-concept development.
- Maintain target billable utilization and travel to client sites as required.
Requirements
- Degree or equivalent proven experience is required, with experience evaluated across work, military, volunteer, extracurricular leadership, or other relevant backgrounds.
- 9–14 years of CRM experience, including a minimum of 6 years on the Salesforce platform.
- Expert knowledge of the Salesforce product suite, including Sales, Service, Community, and Marketing Clouds, plus Agentforce architecture.
- Experience designing scalable, performance-driven systems and understanding platform limits, design patterns, data sharing, visibility, and large-data-volume best practices.
- Knowledge of authentication patterns including SAML, SSO, and OAuth, along with Salesforce security capabilities such as TLS and SSL.
- Experience integrating Salesforce with business systems using ETL, CPQ, marketing automation, reporting, and REST APIs.
- Strong understanding of environment management, release management, code versioning, and deployment methodologies.
- Practical fluency with AI coding assistants and modern development ecosystems, including GitHub Copilot, Cursor, and Claude.
- Expertise defining system architecture landscapes, identifying gaps, and delivering solutions aligned with business outcomes.
- Strong background in designing and developing large web-based systems or exposure to the complete software product lifecycle.
- Active Salesforce certifications or ability to obtain relevant certifications after hire.
Benefits
- Salesforce provides benefits and resources intended to support balance and employee well-being.
- The role requires estimated travel to client sites of 50–75%.
- Salesforce offers workplace accommodations during the application and recruiting process.
Categories
Solutions Engineering
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.