2 months ago
Dublin, IrelandSenior
Responsibilities
- Support Meta business partners and clients in deploying Meta Products at scale.
- Provide integration support for cloud-based APIs, financial technology integrations, and telecommunications integrations.
- Manage technical partner relationships, provide technical support, and handle service outages.
- Troubleshoot partner issues in real time with partner engineering and operations teams and Meta’s internal technical teams.
- Develop and maintain performance monitoring systems for infrastructure and operations to keep partner integrations highly available.
- Communicate partner needs and insights to Meta product teams to improve products and customer experiences.
- Create and maintain technical content and documentation to help partners integrate with Meta infrastructure.
- Provide 24/7 on-call coverage through a rotating schedule, including weekends.
- Analyze trends and opportunities, recommend tactical improvements, and share knowledge across the global team.
- Manage cross-functional relationships, coach teammates, and drive initiatives and projects from problem definition through execution.
Requirements
- 8+ years of experience as a Support Engineer, Service Engineer, or similar role managing or maintaining third-party integrations.
- Proficiency in full-stack development, including the full web stack, SOAP, and REST API technologies and architectures.
- Basic understanding of application development on Android, iOS, and Java sufficient for architecture knowledge and troubleshooting.
- Experience developing, deploying, and operating software on one or more public cloud infrastructures.
- Experience with cloud-based API development, RESTful APIs, JSON, and SDK integrations.
- Experience communicating with technical and business audiences and creating technical documentation.
- Strong understanding of IT infrastructure, network protocols across different layers, and data exchange formats and protocols.
- Experience managing multiple concurrent projects and driving initiatives in cross-functional environments.
- Currently holds or is pursuing a bachelor’s degree in Computer Science, Computer Engineering, or a relevant technical field, or has equivalent practical experience; the degree must be completed before joining Meta.
- Preferred experience with application configuration and maintenance, large-scale enterprise systems, global teams, responsible AI practices, AI workflow optimization, GenAI, LLMs, ML, prompt/context engineering, and agent orchestration.
- Preferred proficiency in PHP/Hack and JavaScript/React.
Benefits
- Global, cross-functional work with Meta partners, product teams, Platform teams, and Infrastructure teams.
- 24/7 on-call support coverage through a rotating schedule, including weekends.
Tech Stack
Categories
Solutions Engineering
About Meta
Meta builds social platforms and communication apps—including Facebook, Instagram, WhatsApp, and Messenger—and develops AR/VR hardware and software such as Quest to power immersive computing. It monetizes primarily through advertising tools for businesses, with additional revenue from devices and services, and operates a massive global infrastructure. Founded in 2004 and headquartered in Menlo Park, California, Meta Platforms, Inc. is a public company traded on Nasdaq under the ticker META.