Responsibilities
- Support Meta business partners and clients in deploying Meta Products at scale.
- Provide integration support for cloud-based APIs, financial technology integrations, and telecommunications integrations.
- Manage technical partner relationships, provide technical support, and handle service outages.
- Troubleshoot partner issues in real time with partner engineering and operations teams and Meta’s internal technical teams.
- Develop and maintain performance monitoring systems for infrastructure and operations to keep partner integrations highly available.
- Communicate partner needs and insights to Meta product teams to improve products and customer experiences.
- Create and maintain technical content and documentation to help partners integrate with Meta infrastructure.
- Provide 24/7 on-call coverage through a rotating schedule, including weekends.
- Analyze trends and opportunities, recommend tactical improvements, and share knowledge across the global team.
- Manage cross-functional relationships, coach teammates, and drive initiatives and projects from problem definition through execution.
Requirements
- 8+ years of experience as a Support Engineer, Service Engineer, or similar role managing or maintaining third-party integrations.
- Proficiency in full-stack development, including the full web stack, SOAP, and REST API technologies and architectures.
- Basic understanding of application development on Android, iOS, and Java sufficient for architecture knowledge and troubleshooting.
- Experience developing, deploying, and operating software on one or more public cloud infrastructures.
- Experience with cloud-based API development, RESTful APIs, JSON, and SDK integrations.
- Experience communicating with technical and business audiences and creating technical documentation.
- Strong understanding of IT infrastructure, network protocols across different layers, and data exchange formats and protocols.
- Experience managing multiple concurrent projects and driving initiatives in cross-functional environments.
- Currently holds or is pursuing a bachelor’s degree in Computer Science, Computer Engineering, or a relevant technical field, or has equivalent practical experience; the degree must be completed before joining Meta.
- Preferred experience with application configuration and maintenance, large-scale enterprise systems, global teams, responsible AI practices, AI workflow optimization, GenAI, LLMs, ML, prompt/context engineering, and agent orchestration.
- Preferred proficiency in PHP/Hack and JavaScript/React.
Benefits
- Global, cross-functional work with Meta partners, product teams, Platform teams, and Infrastructure teams.
- 24/7 on-call support coverage through a rotating schedule, including weekends.
Tech Stack
Categories
About Meta
Meta's mission is to build the future of human connection and the technology that makes it possible. Our technologies help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive and intelligent experiences like virtual reality, wearables and AI to help build the next evolution in social technology. To help create a safe and respectful online space, we encourage constructive conversations on this page. Please note the following: • Start with an open mind. Whether you agree or disagree, engage with empathy. • Comments violating our Community Standards will be removed or hidden. Please treat everybody with respect. • Keep it constructive. Use your interactions here to learn about and grow your understanding of others. • Our moderators are here to uphold these guidelines for the benefit of everyone, every day. • If you are seeking support for issues related to your Facebook account, please reference our Help Center (https://www.facebook.com/help) or Help Community (https://www.facebook.com/help/community). For a full listing of our jobs, visit https://www.metacareers.com