17 hours ago
Base Salary
$320k - $400k/yr
Responsibilities
- Hire, mentor, manage, and develop a team of Solutions Engineers.
- Establish scalable best practices for pre-sales solutioning, proof-of-concepts, technical validation, demonstrations, and prototypes.
- Partner with Sales leadership to develop go-to-market strategies and align technical execution with business goals.
- Guide enterprise prospects and customers through discovery, solution design, and ROI validation.
- Represent Decagon as an executive-level technical leader in customer meetings, workshops, and industry events.
- Collaborate with Product and Engineering to incorporate customer insights into roadmap priorities.
- Define scalable processes and assets that improve team efficiency, repeatability, and long-term growth.
- Monitor enterprise AI adoption patterns, integration strategies, and the competitive landscape.
Requirements
- 7+ years of experience in pre-sales technical roles such as Solutions Architect, Sales Engineer, or equivalent.
- 3+ years of experience managing or leading pre-sales or Solutions Engineering teams.
- Proven success working with large enterprise customers and navigating complex buying cycles.
- Strong technical proficiency with enterprise AI deployments, API integrations, and production system architectures.
- Excellent communication, executive presence, and consultative skills across executive, business, and technical audiences.
- A collaborative, organizational mindset and a track record of building scalable teams and processes.
- Ability to thrive in fast-moving, high-growth environments with significant ambiguity.
- Preferred experience in AI or generative AI pre-sales engineering or enterprise deployments.
- Preferred familiarity with enterprise architecture design, developer tooling, SDKs, and integration patterns.
- Preferred background in software engineering or systems engineering.
- Preferred experience integrating telephony infrastructure or other complex enterprise systems.
- Preferred knowledge of LLM architecture, prompt engineering, evaluation, and AI-powered solution design.
- Preferred thought leadership experience through conferences, webinars, or published technical content.
Benefits
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan, such as a 401(k) or pension.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Monthly wellness and lifestyle stipend.
- Daily lunches and snacks in the office.
- Take-what-you-need vacation policy, with UK employees receiving 25 days of statutory leave.
- This is a full-time, in-office role; benefits may vary by location and may change under applicable company policies.
Categories
Solutions Engineering
About Decagon
Decagon builds an enterprise conversational AI platform that deploys customer-support agents across voice, chat, email, SMS, and other channels. It sells to large brands via enterprise subscriptions and services, helping automate and personalize support workflows. Founded in 2023 and headquartered in San Francisco, Decagon’s customers include Avis Budget Group, Chime, Oura Health, and 1-800-Flowers.