1 day ago
Stockholm, SwedenSenior
Responsibilities
- Lead deep-dive troubleshooting and resolution of complex Webex media platform escalations involving packet loss, jitter, latency, media degradation, and signaling failures.
- Build and operate scalable real-time media features and high-resilience software across hybrid cloud and bare-metal environments.
- Design and maintain AI agents, MCP integrations, telemetry pipelines, evaluation frameworks, anomaly detection, and safe remediation workflows.
- Define SLIs and SLOs, manage error budgets, support incident response, and lead post-incident reviews.
- Mentor engineers, conduct code reviews, establish engineering standards, and coordinate delivery across global teams.
Requirements
- Bachelor’s degree plus 8 years, master’s degree plus 6 years, or PhD plus 3 years of experience in computer science, software engineering, or a related technical field.
- Record of working as a Senior or Lead SRE or software engineer on distributed, highly available SaaS or media platforms at scale.
- Experience with real-time media streaming and protocols including RTP/RTCP, SRTP, WebRTC, SIP, SDP, RTSP, or HLS/DASH.
- Strong proficiency in Python, Go, C++, or Java, with experience designing microservices, APIs, and production automation.
- Deep Kubernetes, Docker, container orchestration, and large-scale multi-cluster experience.
- Experience with SRE practices, SLI/SLO design, observability, incident management, and automated root cause analysis.
- Preferred experience includes AWS, Microsoft Azure, Google Cloud, performance-sensitive systems, LLM pipelines, AI agents, MCP, RAG, OpenTelemetry, Prometheus, Grafana, Splunk, ThousandEyes, Terraform, GitOps, CI/CD, Kafka, Redis, PostgreSQL, Elasticsearch, or vector databases.
Tech Stack
Apache KafkaAWSAzureC++DockerElasticsearchGitHub ActionsGoGoogle CloudGrafanaHarnessJavaJenkinsKubernetesPostgreSQLPrometheusPythonRedisSplunkTerraform
Categories
AI ApplicationsSite Reliability
About Cisco
Cisco designs and sells networking, security, and collaboration platforms for enterprises, service providers, and governments, spanning routers and switches, Wi‑Fi, firewalls, zero‑trust, observability, and cloud-managed IT (Meraki) plus Webex. Its business model mixes hardware, software subscriptions, and support/consulting services. Founded in 1984 and headquartered in San Jose, California, Cisco is a public company traded on Nasdaq and serves customers across data centers, campuses, and service provider networks.