2 hours ago
Responsibilities
- Provide technical support, relationship management, and advisory services to existing enterprise customers.
- Partner with Sales and Solutions teams on pre-sales discussions, solution design, API consultations, demos, RFPs, and security questionnaires.
- Guide new enterprise customers through API integration, implementation, and onboarding.
- Translate customer, partner, vendor, regulatory, and local-market requirements into clear specifications for global product and engineering teams.
- Serve as a technical and product subject matter expert for Alpaca’s platform and help customers adopt new features.
- Create sales support materials and documentation, coordinate with local compliance and operations teams, and travel as needed.
Requirements
- Typically 5+ years of experience supporting enterprise or B2B customers in technical sales engineering or solutions engineering roles, ideally at API- or SaaS-first companies.
- Strong understanding of REST APIs, SDKs, and software integration workflows, with hands-on experience using APIs, WebSockets, Postman, Grafana, and JSON.
- Fluency in Mandarin for customer interactions and sufficient English proficiency to collaborate with the global team.
- Ability to explain complex technical concepts clearly, manage multiple assignments independently, and drive projects to completion.
- Preferred qualifications include fintech, capital markets, brokerage, financial API, broker-dealer, securities, post-trade, settlement, enterprise sales, SIE or Series 7, Metabase, FIX, OpenAPI, ReadMe, and technical documentation experience.
Benefits
- Competitive salary and stock options.
- Health benefits.
- One-time USD $500 new-hire home-office setup benefit.
- USD $150 monthly stipend via a Brex Card.
Tech Stack
GrafanaMetabasePostman
Categories
Solutions Engineering
About Alpaca
Alpaca builds brokerage infrastructure APIs and operates a self-clearing broker-dealer, enabling fintechs, institutions, and developers to embed trading in stocks, ETFs, options, crypto, and fixed income. Its platform includes account opening, clearing, custody, and compliance tooling, with revenue from brokerage and platform fees. Founded in 2017 and headquartered in San Mateo, California, Alpaca serves clients in 40+ countries through its subsidiaries.