4 hours ago
Remote, United StatesMid Level / Senior
H1B sponsor
Responsibilities
- Provide consultative technical support and trusted-advisor guidance to organizations evaluating the JumpCloud platform.
- Deliver tailored product demonstrations and align JumpCloud solutions with customer pain points and challenges.
- Support direct and partner sales teams with product questions, technical enablement, and skill development.
- Build partner relationships through technical enablement and co-selling.
- Assist prospects with free-trial setup and configuration and provide technical Q&A throughout the trial.
- Assess prospect readiness for a formal sales cycle and provide an evaluation framework for proof-of-concept activities.
- Advise on implementation best practices and the quickest path to customer time to value.
- Identify recurring technical issues and opportunities for product development, automation, or self-service.
Requirements
- Excellent written and verbal communication skills and the ability to explain complex concepts simply.
- Ability to communicate with technical evaluators and IT leaders while adapting the talk track to the audience.
- Ability and willingness to learn complex concepts.
- Preferred 2-5 years of experience in technical Sales Engineering or a similar role.
- Strong knowledge of cloud and SaaS technologies and Active Directory environments.
- Understanding of network architecture and authentication and authorization protocols including SAML, OIDC/OAuth, LDAP, and RADIUS.
- Familiarity with MDM, RMM, endpoint solutions, MFA technologies such as TOTP and WebAuthn, API integration, and automation.
- Experience configuring and deploying identity or directory solutions and using basic scripting languages such as Bash or PowerShell.
- Experience with direct and channel or partner sales cycles.
- Professional fluency in written and spoken Spanish and English.
Benefits
- Remote work within one of the 50 U.S. states, with optional access to offices in the Denver/Boulder area.
- Medical plans including a high-deductible HSA plan with employer contribution, dental plans, vision insurance, FSA, EAP, short- and long-term disability, and life insurance.
- 401(k) savings plan with employer match.
- Flexible paid time off policy.
Tech Stack
BashPowerShell
Categories
Solutions Engineering
About JumpCloud
JumpCloud builds a unified open directory and IT management platform for organizations to manage user identities, devices, and access across Windows, macOS, Linux, and cloud resources. Its SaaS suite covers single sign-on, multi-factor authentication, Cloud RADIUS, LDAP/Active Directory integration, and server/device management for IT teams. Founded in 2012 and headquartered in Louisville, Colorado, the privately held company serves customers worldwide.