2 hours ago
Remote, United States or Remote, CanadaSenior
Responsibilities
- Architect and build accessible Service Portal and AIUX experiences, custom widgets, and scoped applications.
- Translate high-fidelity designs into polished, responsive interfaces.
- Lead discovery, technical design, estimation, demonstrations, and customer delivery conversations.
- Design and build AI applications and agentic workflows using LLM platforms, enterprise APIs, and customer data.
- Implement retrieval, tool calling, structured outputs, evaluation, observability, and failure handling.
- Build and integrate frontend experiences, backend services, and enterprise systems within and beyond ServiceNow.
- Own technical delivery through deployment, troubleshooting, documentation, and operational handoff.
- Evaluate AI quality, security, latency, and cost, and determine when to use AI versus deterministic automation.
- Contribute reusable components and delivery patterns, review code, and mentor engineers.
Requirements
- Five or more years of software engineering experience, including substantial hands-on web development, ServiceNow development, and customer-facing technical leadership.
- Experience architecting and delivering complex Service Portal solutions using JavaScript, AngularJS, HTML, CSS/SCSS, and Bootstrap.
- Strong modern JavaScript/TypeScript, frontend architecture, state management, and API integration skills.
- Strong understanding of ServiceNow architecture, server-side scripting, scoped applications, data models, access controls, and integrations.
- Full-stack engineering capability including backend services, APIs, and cloud deployment.
- Hands-on experience designing and building LLM-powered applications or agentic workflows for reliable production deployment.
- Practical knowledge of prompting, context management, retrieval, tool use, structured outputs, and evaluation.
- Ability to protect enterprise data and enforce permissions across retrieval and tool execution.
- Strong design judgment with attention to accessibility, performance, and maintainability.
- Clear communication with business and technical stakeholders and the ability to turn ambiguous requirements into working software.
- CCA-F certification, or readiness and commitment to earn it shortly after joining.
- Preferred experience with production customer-facing AI applications, Claude, Anthropic APIs, MCP, AI-assisted development tools, Python, modern frontend frameworks, automated testing, CI/CD, Now Assist, ServiceNow AI Agents, enterprise search, or ServiceNow CSA/CAD certifications.
Benefits
- NewRocket is committed to a diverse and inclusive workplace and is an equal opportunity and affirmative action employer.
- Workplace accommodations are available for individuals with disabilities through HR contact at hr.us@NewRocket.com.
Tech Stack
Categories
Solutions Engineering
About NewRocket
NewRocket provides ServiceNow consulting, managed services, and AI-enabled workflow solutions for enterprises. The privately held firm, founded in 2016 and headquartered in Vista, California, is an Anthropic Claude Partner and designs, builds, and scales ServiceNow and LLM-based automations, governance, and integrations. It earns revenue through professional services, implementation projects, and ongoing managed support across IT service management and customer operations.