Customer Success Engineer
vCluster Labs4 months ago
Remote, United StatesSenior
Base Salary
$150k - $175k/yr
Responsibilities
- Lead customer onboarding from sales handoff through project close, including architecture workshops, platform installation, access setup, integration configuration, and operational readiness reviews.
- Create and maintain customer success plans covering business objectives, KPIs, adoption milestones, and forward plans.
- Drive proactive customer engagement through regular check-ins, Quarterly Business Reviews, and Executive Business Reviews.
- Advise customers on vCluster architecture, Tenant Cluster deployment patterns, RBAC, Tenant Isolation, integrations, and Day 2 operations.
- Own renewal motions beginning 90 or more days before renewal and identify expansion opportunities involving new use cases, AI/GPU workloads, additional Tenant Clusters, and tier upgrades.
- Represent customer feedback internally, escalate blockers, and provide actionable account-based input to Product and Engineering.
- Partner with Account Executives and Solutions Engineers to convert customer needs into retention and growth opportunities.
Requirements
- Experience in a technical post-sales role such as customer success, technical account management, or professional services, with a record of driving adoption and measurable business outcomes across technical customers.
- Hands-on familiarity with Kubernetes and cloud-native technologies, including the ability to discuss architecture, RBAC, Tenant Isolation, and cloud infrastructure with platform engineers.
- Ability to engage effectively with executive stakeholders, platform engineers, DevOps leads, and architects.
- Structured, proactive working style with experience using success plans, adoption milestones, and renewal timelines.
- Commercial awareness of renewal and expansion drivers in SaaS or platform businesses.
- Kubernetes certification such as CKA or CKAD, or equivalent demonstrated technical depth, is a bonus.
- Experience with AI/ML infrastructure, GPU compute environments, internal developer platforms, regulated industries, Kubernetes or open-source contributions, or Series B-D startup environments is preferred.
Benefits
- Health, dental, vision, and life insurance are available for employees and eligible dependents, with benefits varying by country.
- Flexible working schedules and a results-oriented approach rather than fixed daily hours.
- Remote-first workplace flexibility with the ability to adjust the work environment as circumstances change.
- Compensation includes salary and equity.
Tech Stack
Categories
Solutions Engineering
About vCluster Labs
vCluster Labs builds open-source and commercial tools that simplify Kubernetes multi-tenancy and platform operations for platform engineering and SRE teams. Its products include vCluster (virtual clusters for tenant isolation), DevPod, JsPolicy, and an Infrastructure Tenancy Platform for AI with an NVIDIA-validated DGX reference architecture. Privately held and headquartered in San Francisco, it reports 100+ enterprises using its solutions across EKS, AKS, GKE, and k3s environments.