9 months ago
San Francisco, CA, USA or New York, NY, USAMid Level
Base Salary
$150k - $280k/yr
Responsibilities
- Own customer engagements from pilot through production launch and design deployments that fit customer workflows.
- Build AI agents on Serval’s platform to deliver customer value.
- Advise customers on adopting and scaling AI.
- Design and execute migration plans that minimize disruption.
- Troubleshoot production code, database state, API requests and responses, and customer-facing environments.
- Partner with Engineering, Sales, and Marketing to turn field learnings into repeatable processes and product improvements.
Requirements
- Bachelor’s degree in Computer Science or a related field, or equivalent hands-on experience.
- At least 3 years of experience in a relevant product, engineering, consulting, or founder role.
- Strong communication and relationship management skills for technical and non-technical stakeholders.
- Hands-on ability to read and troubleshoot production code and analyze code paths, database state, API requests and responses, infrastructure, and browser developer tools.
- Working knowledge of APIs, REST, IAM, and SQL.
- Preferred qualifications include early-stage startup experience, production coding experience, enterprise customer or complex technical sales-cycle experience, and familiarity with IT, security, service management, or workflow automation.
Benefits
- Opportunity to shape Serval’s product and company impact.
- Growth opportunity working on a new AI product offering with support from an experienced team and investors.
- Culture emphasizing innovation, ownership, accountability, and fun.
Tech Stack
Categories
Solutions Engineering
About Serval
Serval builds an AI-native ITSM and automation platform that unifies help desk, access management, and workflow orchestration for enterprises. Its agent-based software turns natural-language requests into end-to-end actions across systems, spanning IT, HR, Finance, Security, Legal, and Engineering; sold as a cloud platform. Founded in 2024 and headquartered in San Francisco, it is privately held and used by organizations such as Fox, Notion, Vercel, Perplexity, and Brex.