Account Solution Engineer
InformaticaResponsibilities
- Lead the technical aspects of the Salesforce sales cycle from discovery through close in partnership with account teams.
- Engage higher education institutions to understand strategic and operational needs across the student lifecycle and map them to Salesforce solutions.
- Prepare and deliver tailored Salesforce, Agentforce, and Data360 demonstrations, proof-of-concepts, workshops, and technical deep-dives.
- Translate education business processes and complex technical concepts into value-driven recommendations for technical and executive stakeholders.
- Lead technical responses to RFPs and RFIs and support proposal development.
- Collaborate with product teams, professional services, Salesforce partners, and solution specialists to align solutions with institutional needs.
- Support account QBRs, health checks, consumption estimation, use-case scoping, adoption, and value realization.
- Develop education-focused AI and Data use cases to drive product activation, consumption, and customer success.
- Meet quarterly and annual objectives related to engagement, solution development, and revenue contribution.
- Participate in training, certifications, mentorship, and ongoing industry learning.
Requirements
- Bachelor’s, master’s, or PhD in Computer Science, Software Engineering, or MIS.
- 7+ years of combined experience working with Salesforce or other CRM solutions, focused on education.
- 5+ years of experience in solution engineering, consulting, enterprise software delivery, or customer success.
- Artificial intelligence and/or data certifications related to generative AI and LLM concepts, preferably Salesforce certifications.
- Deep understanding of higher education operations, including student lifecycle management, academic operations, financial aid, enrollment, student success, and alumni relations.
- Experience configuring and demonstrating Salesforce or similar enterprise platforms in sales or implementation contexts.
- Strong communication, presentation, discovery, solution design, RFP, proposal, time management, and prioritization skills.
- Ability to collaborate cross-functionally with sales, professional services, product teams, and partners.
- Salesforce certifications such as Administrator, Education Cloud Consultant, Data 360, or Experience Cloud are preferred.
- Experience with Agentforce for Education, Salesforce Industries (Vlocity), OmniScript, or Industry Common Components is a plus.
- Willingness to travel approximately 40% for client meetings, presentations, and industry events.
Benefits
- Salesforce provides time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- Approximately 40% travel is expected for client meetings, presentations, and industry events.
- Training, certifications, mentorship programs, and professional development opportunities are available.
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com