1 year ago
Base Salary
$150k - $200k/yr
Responsibilities
- Own solutions engineering at Knot.
- Serve as the technical lead throughout the pre-sales, implementation, and post-sales lifecycle.
- Guide customers through implementation planning, architecture reviews, security evaluations, and integration of Knot’s mobile SDKs and APIs.
- Debug and troubleshoot customer implementations while engaging Knot’s internal teams as needed.
- Identify customer implementation friction and create documentation, workflow automations, AI-native solutions, and other improvements.
- Develop upsell and cross-sell opportunities, demos, and proofs of concept with the go-to-market team.
- Create customer onboarding documentation, integration guides, and technical data flow diagrams.
- Build lightweight tools and features such as workflow automations, SDK/API enhancements, and developer dashboard improvements.
- Work daily with go-to-market, product, and engineering leads.
Requirements
- 2–8 years of experience working at a startup, including at least 1 year in a customer-facing role.
- Engineering background with fluency in SDKs, REST APIs, webhooks, authentication, and complex systems.
- Ability to collaborate effectively with engineers inside and outside the company.
- Strong intellectual judgment, resilience under pressure, drive, and customer-focused decision-making.
- Regular use of AI tools such as Cursor, ChatGPT, Claude, Google AI Studio, and agent builders.
Benefits
- Competitive base salary with up to 20% annual bonus and generous early employee equity
- 100% medical, dental, and vision insurance coverage for employees and dependents in the U.S.
- Unlimited PTO
- Parental leave
- Beautiful NYC office in the Flatiron neighborhood
- Herman Miller Aeron desk chair
- Snacks, frequent lunches, and often dinner for employees working late
Categories
Solutions Engineering
About Knot
Knot builds a merchant connectivity platform and SDK that let banks and fintechs enable card-on-file updates, receipt-level transaction data, and 1-click checkout across hundreds of online merchants. Founded in 2021 and headquartered in New York City, it sells APIs embedded in financial apps; customers cited include American Express, PayPal, BILT, and Step. The company raised a Series A in 2024.