1 month ago
Bengaluru, IndiaStaff+
Responsibilities
- Lead critical technical escalations and provide hands-on support for complex Splunk, infrastructure, cloud platform, and customer-impacting incidents.
- Manage data onboarding and ingestion pipelines, indexing platforms, dashboards, and analytics performance.
- Perform root-cause analysis using diagnostic logs, telemetry, traces, packet captures, and performance metrics.
- Identify performance bottlenecks and scalability issues and develop corrective and preventive action plans.
- Validate product updates, patches, and feature enhancements and support technical enablement efforts.
- Drive automation, proactive monitoring, process optimization, platform stability, and operational excellence.
- Develop technical runbooks, standard operating procedures, escalation guidelines, and troubleshooting documentation.
- Lead knowledge-sharing workshops, escalation reviews, and technical enablement sessions.
- Mentor and coach technical teams and collaborate with product engineering, SRE, DevOps, and operations organizations.
Requirements
- Proficiency with AWS, Azure, Google Cloud Platform, Splunk Enterprise, and Linux system administration.
- Knowledge of Python and Shell scripting for task automation and Splunk enhancement.
- Expertise in incident response, escalation management, root-cause analysis, Splunk search performance, indexing, and federated search.
- Experience with search heads, indexers, data onboarding, parsing, dashboards, analytics, field extractions, and lookups.
- Skill with event correlation, monitoring, and observability tools.
- Familiarity with Cisco enterprise platforms and cloud infrastructures.
- Strong analytical, decision-making, ownership, accountability, customer advocacy, collaboration, and technical leadership capabilities.
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.