3 days ago
Mumbai, IndiaStaff+
Responsibilities
- Lead solution design and architecture for complex ServiceNow implementations across the platform.
- Translate business requirements into scalable, best-practice ServiceNow architectures and technical blueprints.
- Drive pre-sales activities including RFP responses, effort estimation, solution proposals, client presentations, orals, and client visits.
- Lead client workshops and serve as the technical authority connecting business outcomes with platform capabilities.
- Define integration patterns, data models, and governance frameworks with enterprise architects and delivery teams.
- Conduct solution reviews and architecture assessments, identifying risks, technical debt, and optimization opportunities.
- Guide delivery squads on ServiceNow best practices, development standards, and upgrade readiness.
- Stay current with the ServiceNow roadmap and recommend new platform capabilities to clients.
- Mentor cross-functional teams and communicate complex technical concepts to business stakeholders and C-suite audiences.
Requirements
- 11–14 years of overall IT experience for the Manager level, with at least five years in ServiceNow architecture, implementation, and solutioning roles.
- Demonstrated expertise in at least two ServiceNow product lines, such as ITSM, ITOM, HRSD, CSM, GRC, SecOps, SPM, or Creator/App Engine.
- Strong knowledge of ServiceNow Flow Designer, Service Catalog, CMDB, REST/SOAP/MID integrations, ACLs, and server/client scripting.
- Experience leading solution workshops, architecture reviews, and stakeholder-facing technical discussions.
- Hands-on experience with ServiceNow integrations using IntegrationHub, Dell Boomi, MuleSoft, or similar middleware.
- Active ServiceNow certifications, including CIS certifications in at least two modules; CTA or CSA designations are preferred.
- Familiarity with ITIL v4, Agile/SAFe delivery methodologies, and enterprise architecture frameworks; TOGAF is a plus.
- Experience with ServiceNow App Engine, Automation Engine, or AI/ML-driven features such as Predictive Intelligence and Virtual Agent is preferred.
- Prior consulting or advisory experience in a Big 4, systems integrator, or product-led organization is preferred.
- Exposure to multi-instance or enterprise-scale ServiceNow environments and familiarity with AWS, Azure, or GCP in ServiceNow deployments are preferred.
- Strong executive presence, consultative communication, collaboration, structured problem-solving, ownership, and written and verbal communication skills.
Benefits
- Support for ServiceNow certifications, training, and continuous skill development.
- Access to a collaborative, innovation-focused Digital Core community and Center of Excellence resources.
- High-impact work on enterprise digital transformation initiatives.
- Competitive compensation benchmarked for lateral hires at this experience level.
Tech Stack
Categories
Solutions Engineering
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.