4 days ago
Base Salary
$134k - $236k/yr
Responsibilities
- Lead end-to-end delivery of Agentic AI solutions that improve customer experience and operational performance.
- Translate business objectives into scalable AI architectures with measurable ROI.
- Design integration patterns and data flows across channels, platforms, and enterprise systems.
- Align customer stakeholders and internal teams to accelerate AI adoption and successful outcomes.
- Deliver rapid proofs of concept and MVPs using Genesys Cloud AI capabilities.
- Optimize AI solutions after launch through continuous iteration focused on accuracy, performance, and business impact.
- Advise customers on AI architecture, platform capabilities, and long-term transformation roadmaps.
- Champion responsible AI practices and compliance with security, privacy, and regulatory standards such as HIPAA and PCI.
Requirements
- At least 8 years of experience delivering CX, CRM, or AI-driven solutions in enterprise environments.
- Strong expertise with cloud platforms such as AWS, Azure, or GCP and distributed architectures.
- Experience with APIs, data pipelines, REST, JSON, and event-driven integration systems.
- Ability to translate business requirements into scalable technical solutions with measurable outcomes.
- Experience with conversational AI, NLP, or AI-powered customer experience platforms.
- Experience engaging stakeholders at the executive level.
- Ability to work independently in fast-paced and ambiguous environments.
- Understanding of data governance, security, and compliance frameworks.
- Preferred experience with Genesys Cloud or other contact center platforms.
- Preferred familiarity with LLM integrations, agent-assist technologies, and AI orchestration frameworks.
- Preferred experience with customer journey mapping, omnichannel experience design, and large-scale digital transformation or enterprise AI adoption.
- Industry experience in Financial Services, Healthcare, Insurance, Retail, or the Public Sector is preferred.
Benefits
- Medical, dental, and vision insurance.
- Telehealth coverage.
- Flexible work schedules and work-from-home opportunities.
- Development, mentorship, learning, leadership development, and career growth opportunities.
- Open Time Off plus 10 paid holidays.
- 401(k) matching program.
- Adoption assistance and fertility treatments.
- Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored family programs.
Tech Stack
Categories
Solutions Engineering
About Genesys
Genesys builds cloud contact center and customer experience software used by enterprises to manage voice and digital interactions, self-service, and workforce engagement. Its Genesys Cloud platform and related tools are sold as subscription services (CCaaS) with AI for routing, automation, and analytics. The company serves more than 8,000 organizations worldwide and is headquartered in Menlo Park, California.