11 hours ago
Chennai, IndiaMid Level
Responsibilities
- Perform needs analyses and produce strategic, cost-effective customer solutions.
- Provide technical support and resolve field-service questions.
- Support Sales with product modifications and engineering expertise for custom projects.
- Help representatives and customers evaluate and select products.
- Create, review, and execute product test plans and cases, documenting progress and reporting results.
- Recommend products that meet customer needs and exercise independent judgment in significant matters.
- Maintain regular attendance and work nights, weekends, variable schedules, and overtime as needed.
Requirements
- Bachelor's degree preferred, or a combination of coursework and experience or extensive related professional experience.
- 2–5 years of relevant work experience.
- Product and technical knowledge, customer-support capability, and ability to collaborate with Sales representatives and customers.
- Ability to exercise independent judgment and discretion in significant matters.
Benefits
- Comcast provides benefits options and personalized guidance intended to support employees physically, financially, and emotionally.
- Most sales positions are eligible for commission under applicable plans, while most non-sales positions are eligible for a bonus.
Categories
Solutions Engineering
About Comcast
Comcast is a U.S.-based media and telecommunications company that sells broadband, video, wireless, and voice services to consumers and businesses under the Xfinity and Comcast Business brands. It also owns NBCUniversal (including NBC, Universal Pictures, and Peacock) and Sky, operating TV networks, film studios, and streaming in the U.S. and Europe. Founded in 1963 and headquartered in Philadelphia, it is publicly traded on Nasdaq (CMCSA).