Salesforce Consultant, Field Service

1 month ago

Remote, India +4 moreMid Level

Responsibilities

Define customer requirements and propose and deliver Salesforce solutions.
Architect and build Service Cloud and Field Service implementations.
Configure Salesforce using Process Builder, Visual Flows, and other platform tools.
Build custom applications, Lightning Experience solutions, Field Service Mobile App extensions, Visual Flows, Process Builders, and SLA/entitlement processes.
Partner with the Artificial Intelligence team to create innovative Salesforce solutions.
Support discovery, design, pre-sales activities, project ownership, solution delivery, and enterprise application architecture.
Keep current with Salesforce features and major platform launches.

At least 2 years of hands-on project experience.
At least 1 year of Salesforce development or configuration experience.
Understanding of customer service and field service operations, including complex use cases across the Salesforce Platform.
Hands-on experience with custom applications, Lightning Experience, Field Service Mobile App extensions, Visual Flows, Process Builders, and SLAs/Entitlement Processes.
Understanding of release management, application lifecycle management, development lifecycle practices, deployment best practices, and governance.
Client-facing experience with pre-sales, project ownership, discovery and design, solution options, and enterprise application architecture.
Salesforce certifications are preferred, especially Service Cloud, Experience Cloud, Sales Cloud, or Field Service Consultant certifications.
A BS in Computer Science, Mathematics, Engineering, or a similar technical field, or equivalent experience, is preferred.
Strong Salesforce Platform and architecture knowledge, attention to detail, communication skills, teamwork, and flexibility.

Remote and in-person work options are available, including work from the Massachusetts headquarters or regional hubs.
Anticipated travel may be up to 25% for applicable roles.
Flexible work culture focused on outcomes rather than fixed hours.
Collaborative culture with town halls and company meetings.
Team celebrations and social events.

501-1,000 employees