about 4 hours ago
Remote, United StatesSenior / Staff+
H1B Sponsor
Responsibilities
- Engage customers in a consultative capacity to provide technical configuration and best practice guidance.
- Assist customers in achieving desired business outcomes and ROI for implemented products.
- Coordinate with internal product management to ensure customer requirements are prioritized.
- Drive successful customer engagement lifecycles with the CXone project team.
- Conduct business analysis and user needs assessments for assigned projects.
- Manage client relationships at both executive and front-line management levels.
- Develop targeted product certification programs for customer-facing employees.
- Lead internal and external product forums and manage case loads in Salesforce.
Requirements
- BS/BA in a technical or business field or equivalent work experience.
- 8+ years of customer engagement and industry experience.
- 1-3 years of experience in Contact/Call Centers or Technical & Customer Support operations.
- 3-5+ years of experience with Quality Management/Analysis in a call center environment.
- Strong consulting skills to align client goals with product solutions.
- Professional public presence with experience in training or speaking to large audiences.
- Ability to communicate effectively at both technical and functional levels.
Benefits
- Opportunities for career growth across multiple roles and disciplines.
- Work in a fast-paced, collaborative, and creative environment.
- Be part of a market-disrupting global company recognized for innovation.