5 days ago
Base Salary
$160k - $281k/yr
Responsibilities
- Partner with executive stakeholders, business leaders, and enterprise architects to identify AI transformation opportunities and define measurable business outcomes.
- Lead enterprise discovery engagements, executive workshops, AI maturity assessments, and strategic transformation roadmaps.
- Define scalable enterprise architectures, integration patterns, governance frameworks, and operating models for AI-powered experience orchestration.
- Guide the design and implementation of solutions involving Agentic AI, virtual agents, AI copilots, workforce engagement, knowledge management, journey orchestration, automation, and omnichannel customer experience.
- Provide technical leadership for integrations with CRM platforms, ERP systems, data lakes, data warehouses, knowledge platforms, enterprise applications, LLM providers, and workflow automation platforms.
- Lead strategic customer initiatives from concept through production deployment, adoption, optimization, and value realization.
- Establish KPI frameworks, governance models, responsible AI guardrails, Centers of Excellence, adoption frameworks, and reusable delivery methodologies.
- Coordinate Product Management, Innovation, Professional Services, Customer Success, Support, Solution Consulting, and Engineering teams.
- Advise customers on AI risk, security, privacy, explainability, regulatory compliance, and responsible AI deployment.
- Represent Genesys through thought leadership, industry events, customer advisory boards, executive briefings, and strategic workshops.
Requirements
- Bachelor’s or master’s degree in Computer Science, Information Technology, Data Science, Business, Engineering, or a related discipline, or equivalent practical experience.
- 12+ years of experience leading enterprise technology, customer experience, automation, AI, or digital transformation initiatives.
- 5+ years of experience designing and implementing enterprise-scale AI, analytics, automation, or cloud transformation programs.
- Demonstrated success leading strategic engagements with Fortune 1000 organizations and executive stakeholders.
- Proven ability to deliver measurable business outcomes, influence executive decision-making, and shape enterprise technology roadmaps.
- Deep expertise in Agentic AI, LLM orchestration, conversational AI, AI copilots, autonomous workflows, enterprise automation, RAG, knowledge management architectures, prompt engineering, AI evaluation frameworks, and model lifecycle management.
- Expert knowledge of AWS, Microsoft Azure, and Google Cloud Platform, with experience in REST APIs, event-driven architectures, microservices, integration platforms, enterprise data architectures, data pipelines, JSON, and AI service integration.
- Experience integrating commercial and open-source AI ecosystems including OpenAI, Anthropic, Google, Amazon Bedrock, and Microsoft Azure AI services.
- Strong executive communication, stakeholder engagement, strategic thinking, business acumen, and trusted-advisor skills.
- Experience mentoring senior consultants, architects, and transformation leaders; recognized thought leadership is desirable.
- Experience in Financial Services, Healthcare, Insurance, Retail, Telecommunications, Public Sector, or other enterprise industries is highly desirable.
Benefits
- Medical, dental, and vision insurance.
- Telehealth coverage.
- Flexible work schedules and work-from-home opportunities.
- Development and career growth opportunities, including mentorship, learning programs, leadership development, and education support.
- Open Time Off plus 10 paid holidays.
- 401(k) matching program.
- Adoption assistance and fertility treatments.
- Paid volunteer time, August Free Fridays, and well-being resources.
- The role follows a flexible-first working culture; interview processes typically include no more than five interviews.
Tech Stack
Categories
Solutions Engineering
About Genesys
Genesys builds cloud contact center and customer experience software used by enterprises to manage voice and digital interactions, self-service, and workforce engagement. Its Genesys Cloud platform and related tools are sold as subscription services (CCaaS) with AI for routing, automation, and analytics. The company serves more than 8,000 organizations worldwide and is headquartered in Menlo Park, California.