Senior Software Engineer I - Billing Engineering
DigitalOcean3 months ago
Hyderābād, IndiaSenior
Responsibilities
- Triage escalated support tickets involving invoicing, collections, payments, dunning, taxation, and customer-reported bugs.
- Develop and maintain automation tooling for billing and customer management operations.
- Own billing platform operations involving credits, discounts, promotions, commitment deals, taxation regions, marketplace vendor ledgers, refunds, write-offs, and month-close compliance reporting.
- Develop revenue assurance tooling and synthetic testing to identify potential revenue leaks.
- Collaborate with architecture and cloud operations teams on platform resiliency, stability, and operational excellence.
- Own operational aspects of new product launches and coordinate with product teams.
- Work with engineering, product management, finance, sales, and support teams to improve processes and roadmaps.
- Create and maintain platform and control-plane documentation, processes, and procedures.
Requirements
- Strong technical aptitude and problem-solving skills.
- Proficiency in Go; Ruby experience is a plus.
- Experience with distributed systems and complex multi-service deployments.
- Hands-on knowledge of Docker, Kubernetes, gRPC, Kafka, MySQL, and Redis.
- Experience with Python or Shell scripting for automation.
- Strong communication, collaboration, independent working, prioritization, and attention-to-detail skills.
- A bachelor's degree in Computer Science, Engineering, or a related field is optional.
Benefits
- Hybrid work arrangement based in Hyderabad, India.
- Reimbursement for relevant conferences, training, and education.
- Access to LinkedIn Learning courses.
- Employee Assistance Program, local employee meetups, and flexible time off.
- Potential bonus and equity compensation, including eligible equity grants and Employee Stock Purchase Program participation.
Tech Stack
About DigitalOcean
DigitalOcean provides cloud infrastructure and platform services for developers, startups, and small to mid-sized businesses, including virtual machines (Droplets), managed Kubernetes and databases, object/block storage, networking, and GPUs for AI workloads. It operates a usage-based, self-service public cloud with APIs, CLI, and a marketplace to deploy and scale applications. Founded in 2012 and headquartered in Broomfield, Colorado, DigitalOcean is a public company listed on the NYSE.