Senior Customer Success Engineer
Opal SecurityBase Salary
$120k - $180k/yr
Responsibilities
- Lead tier 2/3 technical support for enterprise customers, including investigation, reproduction, escalation, and resolution of issues.
- Drive technical adoption through rollouts, enablement sessions, office hours, and analysis of customer configuration and usage patterns.
- Lead technical implementations from kickoff through go-live, including identity provider, SSO, SCIM, cloud, application, Terraform, and API integrations.
- Create public documentation, sample code, runbooks, troubleshooting guides, and product-fix feedback.
- Build support and implementation processes, including severity levels, escalation paths, handoffs, checklists, tooling, and automation.
- Partner with product and engineering to log and prioritize bugs, communicate customer feedback, and test fixes with customers.
Requirements
- 5+ years of experience in a customer-facing technical role such as technical support engineering, solutions engineering, technical account management, implementation, professional services consulting, or customer success engineering.
- Experience with identity and access concepts including SSO, SAML, OIDC, OAuth, SCIM provisioning, Okta, Entra ID, and enterprise access reviews.
- Hands-on experience with AWS, Azure, or GCP, as well as Terraform and Kubernetes.
- Experience running customer implementations from kickoff to go-live, including scoping work and managing implementation risks.
- Strong written and verbal communication skills for tickets, documentation, and customer updates.
- Experience with ticketing or support platforms such as Zendesk, Linear, or Jira.
- Experience in a Series A-C company and an interest in building processes in an early-stage environment are preferred.
Categories
About Opal Security
The best security and engineering teams use Opal, the AI-native access security platform, for real-time visibility, expressive policy-as-code, and direct control over every identity — from employees to service accounts to AI agents. Recognizing that access moves rapidly, touches everything, and changes constantly, our AI control plane is built for how identity works today and tomorrow. We are based in San Francisco, recently named to Notable Capital's Rising in Cyber 2026 list as selected by 150 leading CISOs, used by leading companies like Databricks, Notion, Cloudflare, Scale AI, CoreWeave, SpaceXAI, and Superhuman, and backed by Greylock, Battery Ventures, Silicon Valley CISO Investments (SVCI), and Cambium Capital.