7 hours ago
Responsibilities
- Partner with Sales to communicate Grafana’s value proposition, vision, and strategy to customers.
- Own technical customer engagements and support the qualification and closing of opportunities.
- Deliver product and technical presentations, demonstrations, hands-on enablement, and technical evaluations.
- Communicate customer and competitive feedback to internal teams and drive product conversations based on customer needs.
- Create documentation, blog posts, videos, knowledge base articles, and other enablement materials.
Requirements
- At least 5 years of technical pre-sales experience, ideally involving open-source technologies or metrics and monitoring.
- Strong written and oral communication skills for working with internal teams and worldwide customers.
- Technical mindset, ability to solve customer challenges, and willingness to grow technically.
- Ability to exercise judgment, collaborate, show leadership, and work independently in a varied startup environment.
- West Coast location is preferred; candidates must be able to collaborate with an international remote-first team.
- Recent coding bootcamp graduates and candidates with post-sales or engineering experience are also encouraged to apply.
Benefits
- 100% remote work with a global team.
- In-person onboarding for new employees.
- 30 days of annual leave per year, including 3 Grafana Shutdown Days, subject to local legislation.
- Restricted Stock Units are included with all roles.
- Defined career growth opportunities and an innovation-driven, high-trust culture.
Categories
Solutions Engineering
About Grafana
Grafana Labs builds open-source observability tools and a managed SaaS, Grafana Cloud, used by engineering and SRE teams to monitor, visualize, and analyze telemetry. Its products include Grafana dashboards plus Loki (logs), Tempo (traces), and Mimir (metrics), offered as cloud subscriptions and enterprise software. Privately held and headquartered in New York, it serves customers such as Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce.