Technical Lead_Salesforce Platform
Toyota USA28 days ago
Plano, TX, USAStaff+
Responsibilities
- Lead the design and implementation of scalable Salesforce Service Cloud, Experience Cloud, Omni-Channel, and related platforms.
- Own complex technical initiatives spanning Salesforce, backend services, integrations, and cloud infrastructure.
- Drive architecture decisions, engineering best practices, performance, resilience, and operational excellence.
- Collaborate with product, operations, and business stakeholders to translate requirements into technical solutions.
- Mentor and influence engineering teams through design reviews, pair programming, and architectural guidance.
- Integrate emerging AI-powered development tools and automation into the software lifecycle.
- Ensure platform security, compliance, and observability through thoughtful design and implementation.
Requirements
- Bachelor’s degree or equivalent experience in software engineering principles.
- 12+ years of hands-on software development experience designing and operating large-scale, production-grade systems.
- Advanced expertise in Salesforce Service Platform technologies, including Service Cloud, Experience Cloud, Agentforce, Omni-Channel, Apex, Lightning Web Components, Omni Studio, and Salesforce Shield.
- Deep understanding of Salesforce integration patterns using REST, Bulk APIs, Platform Events, Streaming APIs, and middleware.
- Strong foundation in distributed systems, cloud-native architectures, RESTful APIs, event-driven architectures, and microservices.
- Experience building scalable, reliable, and high-performance applications with a focus on operational excellence.
- Experience with Copado or Harness integrated with Salesforce.
- Knowledge of observability, application security, compliance, and performance optimization.
- Exposure to GenAI-powered software development practices, including AI-assisted development, testing, and code review.
- Salesforce Platform Developer I and II, Service Cloud Consultant, Application Architect, System Architect, or Salesforce Certified Technical Architect certifications are preferred.
- Additional experience leading technical initiatives in enterprise Salesforce environments and integrating AI capabilities safely is a bonus.
Benefits
- Team-oriented, flexible, and respectful work environment.
- Professional growth and development programs with tuition reimbursement.
- Team Member Vehicle Purchase Discount and Toyota Team Member Lease Vehicle Program, if applicable.
- Comprehensive health care and wellness plans for the employee’s family.
- Toyota 401(k) Savings Plan with company match and annual retirement contribution, if applicable.
- Paid holidays and paid time off.
- Referral services for prenatal services, adoption, childcare, schools, and related needs.
- Tax-advantaged Health Savings Account, Health Care FSA, and Dependent Care FSA accounts.
- On-site role located in Plano, Texas.