Technical Account Manager, Automattic Special Projects Team
Automattic Careers8 days ago
Base Salary
$85k - $130k/yr
Responsibilities
- Drive partner adoption of WordPress and other Automattic products and services.
- Own partner requests, delivery timelines, project outcomes, and site quality from onboarding through support and maintenance.
- Configure and build WordPress and WooCommerce sites, including plugins, themes, Site Editor patterns, and page templates.
- Lead deployments and launches involving DNS configuration, domain transfers, data migrations, and integrations.
- Troubleshoot technical and editor-facing issues, resolve root causes where possible, and liaise with engineers on complex problems.
- Translate partner needs into WordPress-focused requirements and detailed execution tasks.
- Respond quickly to urgent incidents such as fatal errors and workflow-blocking bugs.
- Act as the voice of the customer by advocating for partner needs, verifying delivered solutions, surfacing bugs, and identifying product opportunities.
- Communicate with partners and third parties about technical needs, integration requirements, and WordPress best practices.
- Improve and share processes, tools, and knowledge to increase team capacity and effectiveness.
Requirements
- Advanced WordPress administration expertise, including understanding plugin and theme interactions and using the Site Editor to modify patterns and page templates.
- Strong knowledge of DNS, web accessibility, site performance, technical SEO, and ecommerce.
- Excellent written and verbal English communication skills, including the ability to explain technical concepts clearly.
- Ability to triage requests, escalate issues outside the role’s scope, and manage work independently amid competing priorities.
- Ability to create structure in ambiguous situations, define next steps, manage risks, resolve conflicts, and context-switch effectively.
- Strong attention to detail, ownership, problem-solving ability, and commitment to closing project items.
- Demonstrable understanding of how AI can improve productivity, supported by relevant examples.
- Experience contributing to an open source project is a bonus.
- Experience using Linear is a bonus.
- Experience supporting or operating a WooCommerce store is a bonus.
Benefits
- Fully remote work arrangement.
- Open vacation policy.
- Benefits vary by country and are provided through Automattic’s country-specific benefits program.
Tech Stack
WordPress
Categories
Solutions Engineering
About Automattic Careers
We are the people behind WordPress.com, Day One, WooCommerce, Jetpack, Tumblr, WordPress VIP, Simplenote, Longreads, Crowdsignal, Atavist, and more. We're proud to be a distributed company, with more than 1,730 Automatticians in 92 countries (and counting), speaking 116 different languages. We're hiring! https://automattic.com/work-with-us/