Forward Deployed Engineer - Public sector, Nonprofit and Education
InformaticaResponsibilities
- Develop and deploy AI agents and customer experiences that take actions in production environments.
- Design agent intelligence, including prompts, reasoning, tool calls, and integrations with customer systems.
- Own technical components from architecture selection through deployment, validation, and production observability.
- Build and integrate data pipelines using Salesforce Data 360, Snowflake, Databricks, and customer data platforms.
- Model data, validate pipeline outputs, and maintain agent performance dashboards and customer KPI reporting.
- Develop proofs of concept and MVPs, co-build solutions with customers and partners, and share enablement and best practices.
- Surface platform gaps and field insights to senior engineers and product teams while partnering with Deployment Strategists.
Requirements
- At least 3 years of software engineering or technical delivery experience and at least one production system to discuss.
- Bachelor-level degree in Computer Science or a related field.
- Required prior customer-facing technical delivery experience in consulting, professional services, or forward deployed engineering.
- Fluency in at least one of Python, JavaScript/TypeScript, Java, or Apex.
- Hands-on LLM and prompt-engineering experience, including evaluating and improving failed prompts.
- Deep understanding of data modeling, APIs, and integration patterns sufficient to design them.
- Ability to collaborate with sales teams and customer architects and evaluate AI outputs with engineering rigor.
- Willingness to experiment with emerging AI tools, models, and frameworks.
- Preferred qualifications include Salesforce platform experience or certifications, familiarity with LangChain or LlamaIndex, cloud data platform experience, and expertise in data engineering, platform architecture, or headless deployments.
Benefits
- Approximately 25% travel is expected for direct customer collaboration.
- Salesforce provides benefits and resources intended to support balance and personal well-being.
- Engineers receive structured mentorship from Senior Forward Deployed Engineers and exposure to evolving Agentforce, data, platform, and headless architecture capabilities.
Tech Stack
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com