16 hours ago
Bengaluru, IndiaSenior / Staff+
Responsibilities
- Design, develop, modify, debug, test, evaluate, and deploy complex SAP CRM solutions.
- Own development initiatives from requirements and technical design through coding, testing, deployment, and documentation approval.
- Create conversion strategies, system implementation plans, flowcharts, technical specifications, and cutover runbooks.
- Support and operate business-critical SAP CRM production systems, including incident resolution, SLA adherence, and customer satisfaction.
- Resolve P1–P4 tickets involving break-fix issues, data issues, integration failures, and performance problems.
- Perform root-cause analysis, deliver permanent fixes, monitor batch jobs, interface queues, workflows, and HANA performance.
- Raise, review, and execute production changes following CAB approvals.
- Integrate SAP CRM with identity management, BI and analytics, and third-party enterprise platforms.
- Build LLM integrations and MCP servers exposing SAP CRM cases, RMAs, and customer data as AI tools and resources.
- Apply AIOps techniques such as intelligent ticket triage, incident pattern recognition, and LLM-assisted root-cause analysis.
- Apply responsible AI practices including PII masking, hallucination guardrails, and AI interaction audit logging.
- Recommend improvements to development standards, operational practices, and system architecture, and train users on system conversion and new capabilities.
Requirements
- 5+ years of hands-on ABAP and ABAP on HANA development experience.
- Deep functional knowledge of SAP CRM, including Case Management and RMA/Service Orders.
- Strong ABAP on HANA skills, including CDS Views, AMDP, code push-down, and HANA data modeling.
- Experience with SAP PI/PO and SAP Gateway/OData service development.
- Experience integrating SAP CRM with identity management, BI and analytics, and third-party systems.
- Hands-on experience with RFC/BAPI, IDoc, and SOAP web services.
- Experience supporting business-critical production SAP CRM systems, managing incidents, meeting SLAs, and resolving P1–P4 tickets.
- Experience with root-cause analysis, permanent fixes, system-health monitoring, and production change management.
- Hands-on experience integrating LLM APIs and building MCP servers for SAP CRM entities.
- Experience with AIOps techniques, including intelligent ticket triage, incident pattern recognition, and LLM-assisted root-cause analysis.
- Bachelor's or master's degree with 5–8 years of relevant SAP CRM experience.
- Ability to work independently on complex, unstructured problems and collaborate with programmers, analysts, functional consultants, architects, and cross-functional peers.
About NetApp
NetApp builds data storage and data management software and hardware for enterprises, including ONTAP-powered all-flash arrays and hybrid cloud services that integrate with AWS, Azure, and Google Cloud. It sells systems and subscriptions that support backup, disaster recovery, databases, and container/Kubernetes workloads. Founded in 1992 and headquartered in San Jose, California, NetApp is a public company listed on NASDAQ.