Senior Advisory AI Foundry Architect
ServiceNow5 hours ago
Sydney, AustraliaSenior
Responsibilities
- Lead intake qualification and scoping workshops for enterprise AI POC engagements.
- Design and deliver end-to-end AI POCs on ServiceNow within short, fixed time-boxes.
- Lead AI engineers by setting engagement scope and technical direction.
- Conduct technical discovery, position AI products, and communicate POC outcomes to executive stakeholders during sales cycles.
- Partner with Sales and delivery partners on qualification, technical validation, and post-POC implementation handoff.
- Configure Now Assist and AI agents, integrate enterprise data sources, and define evaluation criteria.
- Build reusable prompt libraries, agent templates, reference POCs, and integration patterns.
Requirements
- 8+ years of presales technical delivery experience on enterprise SaaS platforms, with a track record of delivering outcome-based solutions under compressed timelines.
- Ability to define technical paths and make sound scoping decisions in ambiguous situations.
- Experience running consultative customer workshops and documenting scope and success criteria.
- Ability to identify suitable enterprise AI use cases and articulate business outcomes.
- Experience with enterprise AI, including agentic systems, LLM integration, AI governance, or AI-driven process automation.
- Preferred experience working in a forward-deployed or embedded customer model.
- Preferred deep hands-on ServiceNow expertise, including low-code or pro-code configuration, workflow automation, integrations, Now Assist, and AI Agent capabilities.
- Preferred experience delivering AI in regulated or security-constrained environments, including data residency and sovereign or private deployment.
- Preferred track record of building and scaling reusable assets or frameworks across delivery teams.
Benefits
- Flexible work persona with a Sydney or Melbourne work location.
- Travel as required.
- Regular employee position in the APAC region.
Categories
Forward DeployedSolutions Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.