20 days ago
Remote, United StatesMid Level
Responsibilities
- Lead customer engagements from discovery and strategic scoping through hands-on deployment, value realization, and executive readouts.
- Advise customers on AI strategy, market trends, best practices, and agentic AI through workshops and executive-level consulting.
- Design, build, configure, deploy, and iterate on AI agents based on customer workflows.
- Partner with Forward Deployed Engineering on complex integrations.
- Create and refine deployment playbooks, best practices, and scalable processes.
- Identify high-impact use cases and deliver measurable customer and business outcomes.
- Provide customer feedback to Product and Engineering teams to shape the AI platform.
Requirements
- At least 3 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Consulting, Customer Success, or Product Management.
- Consultative AI expertise and the ability to educate customers as an AI thought leader.
- Demonstrated ownership of complex, ambiguous projects and delivery of measurable results.
- Hands-on experience deploying AI, automation, or enterprise SaaS solutions, including direct experience with AI agents, LLMs, and related frameworks.
- Exceptional communication and presentation skills for technical and executive audiences.
- Commercial instincts and comfort participating in deal conversations and driving customer value and expansion.
- Experience in a high-growth startup, product management, conversation design, or forward-deployed engineering is preferred.
- Familiarity with contact center operations or CRM platforms is preferred.
Benefits
- Medical, dental, vision, life, and disability insurance plus an Employee Assistance Program.
- 401(k) plan.
- Uncapped paid time off for exempt employees or accrual-based paid time off for non-exempt employees, subject to manager approval and business needs.
- Fourteen paid holidays each year.
- Primarily office-environment work with extended periods of sitting or standing and computer-based duties.
- Application window expected to close at least five days from the posting date; posted July 9, 2026.
Categories
Solutions Engineering
