5 hours ago
Remote, United StatesMid Level / Senior
H1B sponsor
Responsibilities
- Support technical onboarding and production deployment for enterprise customers.
- Build AI voice agents, conversation flows, and deployment strategies alongside customers.
- Debug APIs, webhooks, SIP, telephony, authentication, integrations, latency issues, and production deployments.
- Work directly in customer codebases and develop technical solutions with customer engineering teams.
- Translate customer needs and feedback into actionable improvements with Product and Engineering.
- Help customers launch new AI use cases and expand product adoption.
Requirements
- Fluent written and spoken Mandarin and English are required.
- Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field is required.
- 2–8 years of professional experience in Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Software Engineering, or a similar technical role is required.
- Experience working with APIs and debugging technical issues is required.
- Strong technical problem-solving, communication, customer-facing, and technical explanation skills are required.
- Python or TypeScript experience is preferred.
- Experience with AI, LLMs, Voice AI, startups, or enterprise customers is preferred.
- Must be available for some overlapping hours with Pacific Time-based teams and customers.
- Willingness to travel occasionally for customer launches or onsite work is preferred.
Benefits
- Full-time 1099 contractor engagement.
- Remote work arrangement.
- Must work some overlapping hours with the Pacific Time team and customers.
- Occasional travel may be required for customer launches or onsite work.
Tech Stack
Categories
Forward DeployedSolutions Engineering
About Retell AI
Retell AI builds a voice AI agent platform and APIs that let businesses automate inbound and outbound phone calls for sales, support, and operations. It offers cloud SaaS and developer tools to build, test, deploy, and monitor agents that integrate with telephony and CRMs, serving industries such as healthcare, insurance, financial services, and logistics. Founded in 2023 and headquartered in Redwood City, California, it is privately held and backed by Y Combinator.