1 day ago
Base Salary
$144k - $194k/yr
Responsibilities
- Own software design, documentation, development, engineering approaches, delivery, and support for services.
- Build end-to-end solutions and new services that empower Customer Service Associates at scale.
- Collaborate with cross-functional leaders, stakeholders, and AWS technology teams to define the next generation of Customer Service.
- Develop tools, services, and processes that collect and rationalize data from different sources.
- Participate in an on-call rotation and troubleshoot recurring platform issues with escalation to senior engineering teams.
- Contribute to documentation, processes, and procedures.
Requirements
- 3+ years of non-internship professional software development experience.
- 2+ years of non-internship experience designing or architecting new and existing systems, including design patterns, reliability, and scaling.
- Experience programming with at least one software programming language.
- Preferred: 3+ years of full software development lifecycle experience, including coding standards, code reviews, source control management, build processes, testing, and operations.
- Preferred: Programming experience with Java, C++, or C#, or experience in machine learning, data mining, information retrieval, statistics, or natural language processing.
- Preferred: Bachelor's degree in computer science or equivalent.
Benefits
- Comprehensive health insurance, including medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans.
- Employee assistance, mental health support, medical advice line, flexible spending accounts, and adoption and surrogacy reimbursement coverage.
- 401(k) matching, paid time off, and parental leave.
- Sign-on payments and restricted stock units are included in the overall Amazon package; the base salary range is $143,700.00-$194,400.00 annually in Seattle, Washington.
About Amazon
Amazon builds and operates a global e-commerce marketplace, logistics network, and consumer devices, and provides cloud computing via AWS for businesses and developers. The company earns revenue from online retail, third‑party seller services, subscriptions like Prime, advertising, and AWS usage. Founded in 1994 and headquartered in Seattle, it is publicly traded on NASDAQ (AMZN) and serves customers in dozens of countries.