Responsibilities
- Define and operationalize SLIs, SLOs, and error budgets and own the complete incident management lifecycle.
- Lead problem management, root-cause analysis, recurring-issue elimination, runbook development, resilience engineering, failover testing, and capacity planning.
- Implement AIOps, application performance monitoring, synthetic monitoring, centralized logging, anomaly detection, intelligent alerting, and observability dashboards.
- Design automation-first and self-healing solutions using Ansible, Python, Bash, and Stonebranch to reduce operational toil.
- Provide L2/L3 support for Snowflake data pipelines, ETL workflows, integration dependencies, distributed systems, APIs, messaging, file transfer, and OpenShift workloads.
- Administer and troubleshoot Windows Server, IIS, Linux, SQL Server, PostgreSQL, certificates, SSO integrations, and enterprise applications.
- Lead disaster recovery planning and execution, validate failover processes, and coordinate readiness across integrated platforms.
- Support security, compliance, audit, vulnerability remediation, service ID management, lifecycle management, change management, CAB processes, and release coordination.
- Provide system-health reporting, KPIs, executive summaries, and cross-team coordination with IAM, PAM, logging, and cloud platform teams.
Requirements
- At least 3 years of SRE or systems engineering experience.
- Experience with ServiceNow and ITSM processes, including incident, problem, change, and release management.
- Knowledge of Kubernetes or OpenShift and experience with Ansible Automation Platform or willingness to learn it.
- In-depth experience with Dynatrace, Elasticsearch, Moogsoft, Catchpoint, PagerDuty, or comparable monitoring and observability tools.
- Experience scripting with Bash, Python, and PowerShell.
- Experience administering Linux and Windows Server environments.
- Experience with APIs, secure file transfer procedures, intelligent monitoring, anomaly detection, and automation technologies.
- Strong problem-solving skills, attention to detail, independent ownership, and ability to drive projects to completion.
- Preferred experience with OpenTelemetry, AIOps and AI/ML concepts, Ansible, Stonebranch, Kafka, Jenkins, GitHub, GitHub Actions, Artifactory, Vault, Snowflake, MongoDB Atlas, SSO, SAML, OAuth, and enterprise financial-services applications.
Benefits
- Comprehensive total rewards program with bonuses, flexible benefits, competitive compensation, commissions, and stock where applicable.
- Development support through coaching and management opportunities and a world-class financial-services training program.
- Opportunity to make a difference and lasting impact through challenging work.
- Dynamic, collaborative, progressive, and high-performing team environment.
- Full-time regular employment, 37.5 hours per week, based in Toronto, Canada, with applications accepted until September 28, 2026.
Tech Stack
Categories
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact. http://rbc.com/legalstuff. La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social. https://www.rbc.com/conditions-dutilisation/