Principal Systems Engineer
ServiceNow13 hours ago
Base Salary
$221k - $387k/yr
Responsibilities
- Design, build, and productionize AI models, agents, assistants, and reusable skills.
- Develop MVPs quickly and collaborate with engineering to create reliable production systems.
- Define evaluation criteria, test sets, metrics, and quality, safety, and reliability measurements.
- Build secure agentic workflows using harnesses, isolation, guardrails, and controls.
- Select and integrate appropriate frameworks, tools, models, APIs, and cloud services.
- Create reusable AI development patterns and best practices for the AI Center of Excellence.
- Document solutions, operations, usage, and evaluation procedures.
- Provide consulting support across the organization through the COE Consult team.
Requirements
- Demonstrated experience building and shipping real AI solutions such as agents, assistants, copilots, or skills.
- Deep hands-on familiarity with modern agent frameworks, developer tooling, agent SDKs, and the SKILL.md skills standard.
- Strong evaluation discipline, including test-set creation, metric definition, and quality measurement before and after deployment.
- Proficiency in Python and experience integrating APIs, tools, cloud services, Docker, and Kubernetes.
- Bachelor’s or master’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience.
- Preferred experience in security or building AI solutions for security use cases.
Benefits
- Health plans including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Flexible or remote work persona, depending on role location and eligibility.
- Regular employee position in the North America and Canada region.
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.