Senior Solution Architect - Agentforce Contact Center
Salesforce2 days ago
Base Salary
$150k - $273k/yr
Responsibilities
- Serve as a strategic advisor to PACE industry clients with deep Agentforce Contact Center expertise.
- Lead workstreams in complex enterprise engagements and drive program vision, strategy, and execution.
- Guide customers and colleagues in deploying emerging technologies and agentic delivery approaches.
- Lead discovery sessions, define business requirements, write user stories, and produce functional and system designs.
- Document business processes and wireframe system designs using process flows, UML, and sequence diagrams.
- Manage risks, customer expectations, negotiations, roadblocks, and issue resolution through completion.
- Review and correct project or program direction, approaches, and artifacts to maintain extensible and maintainable solutions.
- Present and explain complex concepts to business, technical, executive, customer, and partner stakeholders.
Requirements
- Extensive experience configuring and customizing Agentforce Contact Center.
- Experience driving agentic delivery and using AI toolchains such as Claude, Cursor, and Elements Cloud.
- Expert-level experience defining system architecture landscapes, identifying current-to-future-state gaps, and delivering comprehensive solutions.
- Experience leading discovery, defining business requirements, writing user stories, and creating detailed system and functional designs.
- Experience documenting business processes and designing systems with process flow diagrams, UML, and sequence diagrams.
- Strong presentation, written communication, facilitation, problem-solving, and stakeholder-management skills.
- Experience contributing to large-scale or enterprise implementations with multiple workstreams.
- Bachelor's degree or foreign equivalent in technology, engineering, or a related quantitative discipline, or equivalent demonstrable work experience in lieu of a degree.
- Proven results delivering business outcomes using an agile approach and leading customer or partner success stories are preferred.
- Relevant Salesforce certifications or accreditations and consulting experience are preferred.
Benefits
- Salesforce offers time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- The role requires travel of up to 50%.
- The stated base salary range is $150,100-$273,000 annually, excluding bonus, incentives, equity, and benefits.
Categories
Solutions Engineering
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.