1 day ago
Remote, Japan or Tokyo, JapanSenior
Responsibilities
- Deliver Support Mission Critical Service offerings for enterprise customers and coordinate with customer success, support, engineering, and other internal teams.
- Lead proactive resiliency efforts covering reliability, security, supportability, manageability, and monitoring and observability.
- Coordinate customer onboarding, including Consolidated Assessment Week Delivery, remediate workload recommendations, and implement workload-specific service improvement and customer success plans.
- Support accelerated incident resolution by tracking critical incidents and ensuring root-cause analyses and recommendations are captured and shared.
- Drive customer-owned monitoring and observability capabilities and coordinate relevant onboarding resources.
- Lead cross-team partnerships, operational reviews, post-incident analysis, and stakeholder coordination across global time zones.
Requirements
- Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent professional experience.
- Proven experience in Cloud Solutions Architecture or Mission Critical Support for enterprise customers.
- Deep knowledge of Azure infrastructure services, including compute, storage, networking, Azure Kubernetes Service, and PaaS offerings.
- Strong troubleshooting experience with distributed systems and mission-critical workloads, including performance optimization, high availability, and disaster recovery.
- Experience managing high-severity incidents and providing rapid mitigation strategies.
- Experience with financial services customers or other highly regulated industries is required; large-scale financial platform experience is preferred.
- Excellent verbal and written communication skills for executive updates and technical deep dives, with the ability to collaborate across engineering, product, and global support teams.
- Business proficiency in Japanese.
- Preferred expertise in virtualization, VM performance tuning, cache optimization, observability tools, telemetry, proactive monitoring, and large-scale infrastructure operations.
- Preferred certifications include Microsoft Certified: Azure Solutions Architect Expert and ITIL or a similar service management certification.
Tech Stack
Categories
Solutions Engineering
About Microsoft
Microsoft develops operating systems, productivity software, cloud services, developer tools, and consumer devices for individuals, enterprises, and governments. Its main products include Windows, Microsoft 365, Azure, Visual Studio/GitHub, Xbox, and LinkedIn; revenue comes from software subscriptions and licenses, cloud consumption, hardware sales, and advertising. Founded in 1975 and headquartered in Redmond, Washington, Microsoft is a public company traded on Nasdaq.