3 hours ago
Base Salary
$84k - $121k/yr
Responsibilities
- Lead discovery for third-party integrations, API requirements, and technical change requests by gathering requirements, assessing fit, identifying gaps, and recommending solutions.
- Own integration solutions and technical processes through documentation, internal workflows, rollout, validation, and ongoing support.
- Support clients, partners, and internal teams with SeatGeek APIs, platform behavior, credentials, configuration questions, and technically complex scenarios.
- Manage access and provisioning workflows including Developer Portal documentation access, Ringside sandbox access, Ringside credentials, Native Access Control credentials, SDK credentials, and OAuth client provisioning.
- Create and maintain technical documentation, blueprints, templates, onboarding materials, and process guides.
- Review scripts, workarounds, technical gaps, red flags, and bespoke scenarios and provide recommended solutions, best practices, and sign-off where appropriate.
- Help standardize and improve integration, onboarding, and technical support processes across cross-functional teams.
Requirements
- 3+ years of experience in a technical solutions, implementation, architecture, or integration-focused role.
- 5+ years of client-facing experience leading meetings, gathering requirements, explaining technical concepts, and representing an organization with external partners.
- Experience with APIs, technical authentication and credentialing workflows, and third-party system integrations.
- Experience writing and maintaining technical documentation, process notes, or implementation guidance.
- Ability to assess requirements, identify risks and dependencies, and recommend paths forward for standard and bespoke use cases.
- Experience working remotely and cross-functionally with geographically dispersed stakeholders and shifting priorities.
- Deep knowledge of ticketing technology and the platform or integration ecosystem supporting live event operations.
- Industry expertise in sports and entertainment businesses.
- Excellent communication, collaboration, interpersonal, organizational, analytical, and problem-solving skills.
- Ability to work independently, manage ambiguity and competing priorities, and translate complex technical issues for non-technical audiences.
Benefits
- Discretionary annual bonus.
- Flexible work environment with optional office attendance or 100% remote work.
- WFH stipend for home office setup.
- Unlimited PTO and up to 16 weeks of fully paid family leave.
- 401(k) matching and student loan matching program.
- Health, vision, dental, and life insurance.
- Up to $25,000 toward family building, reproductive health services, and gender-affirming care.
- $500 per year for wellness expenses.
- Subscriptions to Headspace, Headspace Care, and One Medical.
- $360 per quarter for live event tickets.
- Annual subscription to Spotify, Apple Music, or Amazon Music.
Categories
Solutions Engineering
About SeatGeek
SeatGeek builds a mobile ticketing marketplace for sports, concerts, and theater, letting fans buy and sell tickets, and it operates a primary ticketing platform used by teams and venues. The company earns marketplace fees and licenses its enterprise ticketing software to rightsholders. Founded in 2009 and headquartered in New York, it expanded into primary ticketing with its 2017 acquisition of TopTix, and remains privately held.