1 month ago
Base Salary
$200k - $400k/yr
Responsibilities
- Build self-serve functionality for AI agent configuration, training, and deployment.
- Create AI-powered tools that allow non-technical teams to build and manage sophisticated workflows without code.
- Design scalable configuration abstractions that balance flexibility with usability.
- Build monitoring and analytics that provide actionable insights into agent performance and improvement areas.
- Own features end-to-end from technical architecture through deployment and iteration.
- Work with customer-facing teams to understand workflows and collaborate with product and design teams on discovery, requirements, design reviews, and launches.
Requirements
- 4+ years of experience building full-stack software products with strong product thinking.
- Proficiency in Python and/or TypeScript with the ability to work across the entire stack.
- Experience translating complex technical capabilities into simple, usable interfaces.
- A track record of balancing technical excellence with pragmatic execution.
- Preferred experience with security-sensitive systems such as authentication and data access controls.
- Preferred experience building developer tools, APIs, platforms, or internal tools that became customer-facing.
- Preferred background with LLMs, prompt engineering, or AI agent systems.
- Preferred familiarity with asynchronous programming and scalable systems.
- Preferred experience with observability, data visualization, or analytics products.
Benefits
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan options such as a 401(k) or pension.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Monthly wellness and lifestyle stipend.
- Daily office lunches and snacks.
- Take-what-you-need vacation policy; UK employees receive 25 days of statutory leave.
- In-office work arrangement.
Tech Stack
Categories
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.