Staff Database Engineer
ServiceNow6 hours ago
Remote, Canada or Toronto, CanadaStaff+
Responsibilities
- Become a subject-matter expert in production database troubleshooting, ServiceNow instance performance, and Linux performance across on-premises and hyperscaler environments.
- Own complex incident root-cause analyses across multi-tenant PostgreSQL and MariaDB fleets at scale.
- Develop observability and automation to prevent recurrence of critical production issues.
- Influence infrastructure decisions shaping the multi-tenant cloud platform.
- Support, troubleshoot, and analyze large-scale web-based distributed applications in Unix environments.
- Use performance and stress-testing approaches to drive realistic customer simulations.
- Develop and deploy mission-critical software.
- Mentor and collaborate with engineers across operations, support, and development.
- Lead individual projects, including scheduling and reporting.
Requirements
- At least 6 years of experience with multiple relational databases, especially PostgreSQL.
- At least 5 years of database management and performance tuning experience.
- Database expertise including MVCC, transaction management, vacuum mechanics, database and query performance tuning, buffer management, WAL architecture, and backup/restore.
- At least 5 years supporting or testing large-scale web-based distributed applications using containers such as Apache, Tomcat, JBoss, WebLogic, and WebSphere in a Unix environment.
- At least 3 years developing on a SaaS, PaaS, or cloud infrastructure product or solution.
- Experience with concurrency, multithreading, and distributed-system architectures.
- Unix skills covering development, navigation, file manipulation, permissions, searching files and text, and administrative actions.
- Basic shell scripting and experience with Python, JavaScript, and Ansible.
- Desired experience on a DevOps, Kubernetes, CI/CD, performance, or support team supporting web-based applications.
- Strong problem-solving, analytical, troubleshooting, and learning skills.
- Bachelor’s degree in Computer Science, Information Systems, or an equivalent technical discipline, or similar work experience.
- Experience integrating or critically evaluating AI in work processes, decision-making, or problem-solving.
- Eligibility to obtain and maintain Government of Canada Reliability Status, including five years of verifiable background history.
Benefits
- Base pay range of CAD 109,400–191,500, plus equity when applicable, variable/incentive compensation, and benefits.
- Health plans, an RRSP plan with company match, ESPP, matching donations, and family and medical leave programs.
- Annual vacation of 20 days per year, accrued every pay period at 6.67 hours.
- Flexible or remote work persona; the employee type is regular.
- Employment is contingent on successful completion and maintenance of Government of Canada Reliability Status screening.
Tech Stack
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.