5 months ago
Berlin, GermanySenior
Responsibilities
- Design, develop, and execute comprehensive test plans and test cases for new and existing features.
- Automate key scenarios using the Playwright-based TypeScript test framework.
- Perform manual exploratory testing for complex or high-impact features and areas with low automation return.
- Analyze and communicate test results and triage issues with actionable findings.
- Maintain and evolve testing standards, procedures, and documentation.
- Set up and manage testing environments that mirror production usage patterns.
- Investigate customer-reported issues through log analysis, reproduction, and severity assessment.
- Collaborate with developers, product managers, and cross-functional teams to improve quality throughout the development lifecycle.
- Contribute risk assessments and test coverage summaries to release decisions.
- Identify and advocate for opportunities to expand organizational test coverage.
Requirements
- BS/MS in Computer Science, Engineering, or equivalent technical experience.
- At least five years of software QA experience, preferably in SaaS or customer engagement/contact center platforms.
- Strong experience creating and executing manual and automated test strategies.
- Proficiency with automation frameworks such as Playwright or Cypress and modern development workflows.
- Deep understanding of QA methodologies, processes, and CI/CD practices.
- Strong problem-solving, debugging, backend and frontend investigation, and risk-based testing skills.
- Ability to test from an end-user perspective when requirements are minimal or evolving.
- Excellent communication skills and confidence advocating constructively for quality.
- Experience mentoring peers or contributing to testing infrastructure is preferred.
Tech Stack
Categories
About Cresta
Cresta builds a generative AI platform for contact centers, combining AI agents, real-time agent assistance, conversation intelligence, and quality/coaching tools. It sells enterprise software to customer-support and sales organizations to automate and improve conversations across voice and digital channels. Founded in 2017 and headquartered in Sunnyvale, California, the privately held company counts brands such as Alaska Airlines, Cox Communications, Intuit, United Airlines, and Marriott among its customers.