Professional Services Engineer
Cyberhaven24 days ago
Base Salary
$120k - $135k/yr
Responsibilities
- Lead implementation, configuration, integration, and deployment of Cyberhaven’s solution in customer environments.
- Understand customer technical requirements and create customized datasets and DLP policy solutions.
- Analyze log files, debug software, troubleshoot complex issues, and coordinate resolutions with Support, Engineering, and Operations.
- Collaborate with developers, project managers, and support staff to deliver solutions against timelines.
- Provide technical training, strategic guidance, best practices, and post-implementation support to customers.
- Conduct status meetings and reviews, manage escalations, and act as an internal and external client point of contact.
- Stay current with industry trends, emerging technologies, and Cyberhaven product developments.
Requirements
- 3+ years of experience in Solutions Engineering, Delivery Management, or Professional Services with endpoint security experience in the cybersecurity and DLP space.
- Proven experience delivering complex technical solutions, preferably involving endpoint security products.
- Experience with DLP solutions such as Forcepoint, Symantec, McAfee DLP, Fortra/Digital Guardian, Trend Micro, Check Point, Next DLP, or Proofpoint.
- Knowledge of data classification methodologies and DLP policy definition.
- Ability to manage strict timelines, prioritize work, and develop mitigation strategies.
- Hands-on experience supporting and troubleshooting SaaS-based security or endpoint agent technologies.
- Software debugging skills and knowledge of web technologies, APIs, and data integration techniques.
- Understanding of system architecture, network protocols, Google Cloud Platform, macOS, and Windows ecosystems.
- Practical knowledge of MDM, app management, terminal skills, SCCM, GPO, Intune, registry configuration, and PowerShell scripts.
- Knowledge of system software design involving services, drivers, and agents.
- Experience using and creating AI agents, including Claude Code, Glean, and Monday.
- Bachelor's degree in Computer Science or Engineering, equivalent advanced industry certifications, or 3+ years of experience in a similar role.
- Strong written and verbal communication skills and the ability to explain technical concepts to diverse stakeholders.
Benefits
- Candidate location preference is Central or Eastern time zones.
- Cyberhaven offers the opportunity to work on data security for the agentic enterprise alongside experienced technology leaders.
- Cyberhaven is an equal opportunity employer committed to a diverse environment.
Tech Stack
Categories
Solutions Engineering
About Cyberhaven
Cyberhaven builds an enterprise data security platform that traces data lineage and enforces policy to prevent loss and insider risk across endpoints, SaaS, and cloud. It sells software and SaaS subscriptions to security teams to replace or augment DLP and DSPM with real-time protection that adapts to workflow context, including human and AI agent activity. Founded in 2016 and headquartered in Palo Alto, California, the company is privately held.