Base Salary
$134k - $223k/yr
Responsibilities
- Design prescriptive solutions and guide customers through technical implementation decisions across the Sprinklr platform.
- Define integrations with third-party systems and create comprehensive technical solution architectures and customer roadmaps.
- Support sales engagements by reviewing solution designs, implementation strategies, scopes, estimates, and statements of work.
- Translate business and technical requirements into enterprise architecture blueprints and position Sprinklr within customers’ digital transformations.
- Establish technical governance, review instance health, and guide remediation of configurations that do not follow Sprinklr best practices.
- Collaborate with clients, Sprinklr teams, and partners on delivery governance, go-lives, end-user adoption, and ongoing support.
- Advocate professional-services best practices and contribute to methodologies, white papers, industry use cases, and co-delivery initiatives.
Requirements
- 8+ years in architect and consulting roles focused on digital, SaaS, or enterprise software technology.
- 10+ years of large-program experience leading architecture and design.
- Experience architecting and deploying complex enterprise systems at a global systems integrator or SaaS/cloud company, including Fortune 500, telecommunications, call-center, network/infrastructure, or SaaS/cloud environments.
- Previous enterprise architecture experience; TOGAF, IT4IT, CCIE, or similar certifications are relevant.
- Experience with telephony, networks, databases, core data design, security, and integrations.
- Experience working with functional business leaders to identify objectives and develop outcome-focused roadmaps and requirements.
- Expert understanding of call-center technology, CPaaS, CCaaS, workflow platforms, and customer-experience management systems including CFM, CRM, and CSM.
- Understanding of systems architecture, scalable performance-driven solutions, design patterns, large data-volume limitations, data sharing and visibility, and platform authentication patterns including SAML, SSO, and OAuth.
- Ability to advise senior executives and lead architecture, governance, and large enterprise system deployment initiatives.
Benefits
- Base salary range of $134,000-$223,000, with potential eligibility for discretionary bonus, commission, and/or equity plans.
- US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, caregiver and parental leaves, life and disability insurance, and medical, dental, vision, and prescription coverage.
- Voluntary healthcare coverage is available in applicable countries, along with mentoring-program access and paid time off.
- Candidates must have current and unrestricted work authorization in the country where the role is based; visa sponsorship and work-authorization support are unavailable.
Categories
About Sprinklr
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises — including Microsoft, P&G, Samsung, and 60% of the Fortune 100 — rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.