3 months ago
Paris, France or Madrid, SpainStaff+
Responsibilities
- Act as a trusted executive advisor to Sprinklr’s largest and most complex enterprise customers.
- Own end-to-end architectural strategy for large-scale, multiyear transformation programs.
- Define enterprise standards for AI, data, CCaaS, and omnichannel customer engagement architectures.
- Serve as the final escalation point for complex integration, data, and AI challenges.
- Influence Sprinklr’s product and platform roadmap through customer insight.
- Establish reference architectures and best practices across the global Solutions Architect organization.
- Mentor Lead and Senior Solutions Architects and elevate technical excellence.
- Represent Sprinklr as a thought leader in AI-powered customer experience and enterprise architecture.
Requirements
- Bachelor’s degree in computer science, mathematics, or engineering; a master’s degree is strongly preferred.
- 15+ years of experience in enterprise architecture, data architecture, and contact center/UC environments.
- At least five years leading CCaaS software architecture at scale.
- Deep expertise in AI, automation, and machine learning.
- Proven leadership in multi-cloud, hybrid-cloud, and real-time data architectures.
- Strong executive presence and strategic influence.
Benefits
- Voluntary healthcare coverage for employees and families in applicable countries.
- Paid time off for rest and personal well-being.
- Access to an open mentoring program supporting professional growth.
- Benefits vary by region.
Categories
Solutions Engineering
About Sprinklr
Sprinklr builds an AI-driven unified customer experience management platform used by large enterprises for social media management, marketing, advertising, customer feedback, and omnichannel contact centers. It sells its software via enterprise SaaS subscriptions and services to help unify customer data and interactions across channels. Founded in 2009 and headquartered in New York, the company is publicly traded on the NYSE; customers include Microsoft, Procter & Gamble, and Samsung.