Enterprise Voice Technology and Integration Engineer (On-site)
Truist Financial Corporation1 day ago
Raleigh, NC, USASenior
Responsibilities
- Design, build, and implement enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, and middleware domains.
- Own and deliver Enterprise Voice upgrades, remediation efforts, implementations, integrations, automation, and technical initiatives through production deployment.
- Develop internal tools, APIs, automation, reusable Python services and scripts, dashboards, lightweight applications, and engineering utilities.
- Apply monitoring, automation, optimization, security, governance, and compliance practices to improve infrastructure availability, performance, reliability, and supportability.
- Troubleshoot complex infrastructure and voice technology issues and evaluate technical solutions based on security, operational impact, architecture, risk, dependencies, and long-term supportability.
- Collaborate with Voice Engineering, Network, Infrastructure, Cybersecurity, IAM, Architecture, Operations, Risk, application development teams, and vendors.
- Review infrastructure designs, configurations, procedures, and technical standards, and provide guidance to lower-level technical professionals.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
- At least 5 years of professional experience in infrastructure engineering.
- Strong knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware.
- Preferred knowledge of Microsoft Teams Calling, Cisco Unified Communications Manager, SIP, session border controllers, PSTN connectivity, voice gateways, call routing, dial plans, and related integrations.
- Preferred experience remediating cybersecurity findings, vulnerabilities, audit observations, compliance requirements, architecture standards, and risk items in regulated enterprise environments.
- Preferred experience with Python services and scripts, REST API integrations, automation workflows, lightweight front-end applications, dashboards, and engineering portals.
- Preferred proficiency with GitLab CI/CD pipeline authoring, automated testing, deployment controls, security scanning integration, Ansible, Ansible Automation Platform, playbooks, inventories, job templates, and workflow templates.
- Preferred infrastructure-as-code and policy-as-code experience using Terraform or equivalent technologies and Open Policy Agent, with deployment experience in Azure, AWS, enterprise container platforms, or other approved hosting environments.
- Preferred experience using AI-assisted development tools to prototype, generate, refactor, test, document, and mature code into secure, maintainable, observable, supportable production solutions.
- Ability to analyze ambiguous technical problems, challenge assumptions, identify dependencies and risks, evaluate solution paths, and recommend practical approaches.
Benefits
- Medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan for eligible employees.
- At least 10 days of vacation during the first year, 10 sick days, and paid holidays, prorated based on hire date and employment status.
- Depending on position and division, eligibility may include a defined benefit pension plan, restricted stock units, and/or deferred compensation plan.
- Regular, non-temporary employees working 20 or more hours per week may be eligible for benefits, subject to plan and division rules.
- This is a regular, non-remote position requiring on-site work five days per week on the first shift in the United States.
About Truist Financial Corporation
Truist Financial Corporation provides consumer, small‑business, and commercial banking, plus capital markets, payments, mortgage, and wealth management services across the U.S. It earns interest and fee income from deposits, lending, investment banking, and advisory services delivered through Truist Bank and affiliates. The company was formed in 2019 by the merger of BB&T and SunTrust Banks and is headquartered in Charlotte, North Carolina; it is publicly traded on the NYSE (ticker: TFC).