2 months ago
Responsibilities
- Scope and implement AI agent deployments while providing strategic advice and execution support to customers and partners.
- Analyze requirements, apply knowledge of LLM internals such as embeddings, and design precise prompts and conversational workflows.
- Configure conversational flows and voice output using SSML, lexicons, and regular expressions to align with customer brand standards.
- Build integrations connecting customer systems such as CRMs, ERPs, ticketing systems, and contact center platforms to Parloa’s platform.
- Collaborate with Forward Deployed Engineers on complex or custom integration scenarios.
- Apply structured testing to validate AI agent behavior, quality, and performance under real-world conditions.
- Document best practices, how-to guides, and product capabilities for internal and external audiences.
Requirements
- At least 3 years of experience in enterprise customer-facing roles with expertise in conversation design and AI agent development.
- Ability to analyze customer requirements and craft effective LLM prompts using advanced strategies such as chain-of-thought prompting and few-shot learning.
- Strong project and stakeholder management, communication, analytical thinking, risk assessment, problem-solving, and strategic skills.
- Knowledge of data structures, system integrations, enterprise APIs, API authentication patterns, data transformation, and field mapping logic.
- Proficiency in REST API design, JSON/XML data structures, and API testing tools such as Postman.
- Experience reading and consuming API documentation for enterprise SaaS platforms including CRMs, ERPs, and contact center platforms.
- Familiarity with A/B testing methods for evaluating AI agent performance at scale.
- Excellent written and spoken English skills.
Tech Stack
Postman
Categories
Solutions Engineering
About Parloa
Parloa empowers global enterprises to build, train and manage agentic AI solutions for premier customer experiences. Founded by Malte Kosub and Stefan Ostwald, Parloa began with the belief that great conversations develop relationships, a principle that still guides how the company builds technology today.