23 hours ago
Responsibilities
- Partner with Account Executives to create and execute strategic account plans and support revenue growth.
- Lead technical opportunity pursuits through discovery, solution design, architecture reviews, demonstrations, workshops, and proof-of-concept engagements.
- Build relationships with customer IT leaders, architects, operations teams, and executive stakeholders.
- Design, deploy, configure, maintain, and troubleshoot demonstrations, labs, proof-of-concept environments, and pilot installations.
- Create architecture diagrams, deployment plans, integration strategies, and technical solution mappings.
- Support deployment planning, application lifecycle management, infrastructure readiness assessments, technical validation, and customer acceptance testing.
- Collaborate with Professional Services, Product Management, Development, Sales, and Customer Success teams.
- Provide field feedback and influence product enhancements based on customer insights and market intelligence.
- Mentor peers and contribute technical expertise across the Sales Engineering organization.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field is preferred.
- At least 5 years of experience in pre-sales, solution engineering, consulting, technical sales, or customer-facing technical roles.
- At least 3 years of experience in the Convenience and Fuel Retail industry.
- Experience supporting enterprise retailers as a software provider, service provider, consultant, or end-user organization.
- Hands-on experience with Kubernetes, Helm Charts, Docker, Linux administration, APIs, REST, GraphQL, and cloud or hybrid infrastructure platforms.
- Experience deploying, supporting, or troubleshooting distributed retail solutions and customer labs, pilots, technical evaluations, or proof-of-concept environments.
- Knowledge of POS systems, fuel controllers, loyalty programs, payments, EMV, back-office platforms, retail operations, CI/CD methodologies, software release management, and modern DevOps practices is preferred.
- Strong communication, presentation, analytical, problem-solving, organizational, and time-management skills.
- Ability to communicate with technical and non-technical audiences and engage credibly with executive leadership.
- Ability and willingness to travel up to 50% during peak customer engagement periods.
Tech Stack
Categories
Solutions Engineering
About NCR
NCR builds enterprise technology for retail, restaurants, and banks, including point-of-sale and self-checkout systems, payments software, ATM networks, and managed services. The company separated in 2023 into two public entities: NCR Voyix (unified commerce and payments for retail and hospitality) and NCR Atleos (banking and ATM-as-a-service). Founded in 1884 and headquartered in Atlanta, it sells hardware, software subscriptions, and support to customers in many countries.